Imprint
Credit & Risk
QAAnalyst(Contractor)
Neural analysis suggests this role is
optimal for Mid candidates.
“QA Analyst (Contractor) at Imprint. Skills: QA, audit, compliance, operations, fraud operations workflows, dispute workflows, Regulation Z, written communication, judgment. Audit fraud operations cases. Review manual fraud reviews, transaction holds, customer authentication events, and account actions against SOPs, regulatory expectations, and the company’s risk appetite”
Industry & Context.
spotting where agents need support, where SOPs are ambiguous, and where systemic process gaps are creating loss, regulatory exposure, or customer friction; Translate noisy case-level data into a small number of actionable themes; Track whether remediation actually closes the gap by re-auditing after changes ship
What They're Looking For.
Must Have
2–4 years in QA, audit, compliance, or operations at a fintech, bank, card issuer, payments company, or similarly regulated environment, Hands-on experience with fraud operations workflows (transaction review, account actions, customer authentication) and/or dispute workflows (chargebacks, Reg Z), Working knowledge of Regulation Z (billing disputes, provisional credit), Demonstrated ability to read a policy, review a case, and clearly identify the gap — with the written reasoning to back it up, written communication. Your reports lead with the finding, not the methodology, and your scoring notes are clear enough that an agent can act on them, High judgment in gray areas. Most decisions are not black and you can defend your scoring with reasoning, not rigidity
Nice to Have
Experience supporting co-branded or partner credit card programs, Familiarity with fraud decisioning platforms, rule-based fraud systems, or identity verification tooling, Prior experience building a QA program from scratch — not just executing an existing one, Certifications such as CFE (Certified Fraud Examiner), CRCM, or similar
What You'll Do.
Audit fraud operations cases
Review manual fraud reviews
customer authentication events
and account actions against SOPs
regulatory expectations
and the company’s risk appetite
Score each case on decision accuracy
documentation quality
Review chargeback handling
provisional credit decisions
Regulation E and Regulation Z workflows
customer communications
and resolution timelines for accuracy and compliance
Maintain QA methodology
Own the scoring rubrics
sampling plans (random plus risk-weighted)
and calibration standards
Make sure the methodology is documented
and holds up to internal and external audit
Surface themes to leadership
Produce weekly and monthly reports that lead with the finding: agent-level performance trends
recurring failure modes
Translate noisy case-level data into a small number of actionable themes
Drive corrective action
Partner with team leads and managers on coaching plans
and system or tooling fixes
Track whether remediation actually closes the gap by re-auditing after changes ship
Calibrate with stakeholders
Run regular calibration sessions with operations leads to keep scoring consistent across reviewers and aligned with leadership’s expectations
Escalate systemic issues
When audits reveal control gaps
and Product with the evidence to act on
How You'll Work.
Team & Collaboration
Partner with team leads and managers on coaching plans, SOP updates, training content, and system or tooling fixes; Calibrate with stakeholders; Run regular calibration sessions with operations leads to keep scoring consistent across reviewers and aligned with leadership’s expectations; Escalate systemic issues to Risk, Compliance, and Product
Communication Scope
written communication; articulate the key timelines and obligations; clearly identify the gap — with the written reasoning to back it up; Your reports lead with the finding, not the methodology, and your scoring notes are clear enough that an agent can act on them
Process & Methodology
resource planning, sampling plans
Full Job Description
WHO WE ARE Imprint is reimagining co-branded credit cards & financial products to be smarter, more rewarding, and truly brand-first. We partner with companies like Crate & Barrel, Rakuten, Booking.com, H-E-B, Fetch, and Brooks Brothers to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. Our platform combines advanced payments infrastructure, intelligent underwriting, and seamless UX to help brands offer powerful financial products—without becoming a bank. Co-branded cards account for over $300 billion in U.S. annual spend—but most are still powered by legacy banks. Imprint is the modern alternative: flexible, tech-forward, and built for today’s consumer. Backed by Kleiner Perkins, Thrive Capital, and Khosla Ventures, we’re building a world-class team to redefine how people pay—and how brands grow. If you want to work fast, solve hard problems, and make a real impact, we’d love to meet you. ABOUT THE ROLE We are hiring a Quality Assurance Analyst to audit how our Fraud Operations and Disputes teams execute against documented Standard Operating Procedures (SOPs). You will review a representative sample of cases each week, evaluate agent decisions for accuracy, consistency, and policy adherence, and surface the patterns which leadership needs to coach agents, refine procedures, and reduce risk. This role sits at the intersection of risk, operations, and process improvement. You will be the feedback loop that keeps both teams sharp — spotting where agents need support, where SOPs are ambiguous, and where systemic process gaps are creating loss, regulatory exposure, or customer friction. WHAT YOU'LL DO • Audit fraud operations cases. Review manual fraud reviews, transaction holds, customer authentication events, and account actions against SOPs, regulatory expectations, and the company’s risk appetite. Score each case on decision accuracy, documentation quality, and timeliness. • Audit dispute cases. Review chargeback handling, provisi
Applying for this QA Analyst (Contractor) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Imprint?
Real rants from real employees. Read before you apply.