PW1100G-JM Customer Technical Services
aerospace and defense
PW1100G-JMCustomerTechnicalServices-MechSys/Externals(Remote)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“PW1100G-JM Customer Technical Services - Mech Sys / Externals (Remote) at PW1100G-JM Customer Technical Services. Skills: Customer Technical Services, Mechanical Systems, Externals. Working directly with operators to resolve technical issues by providing on-wing troubleshooting and support for their engines while they are in the shop.. Working closely with field offices, engine shops, customer support, engineering, suppliers and publications to support questions related to engine maintenance, ha”
What You'll Achieve.
On-Time E-Net case response rate; One-Time Concession delivery; Investigation closure rate
Industry & Context.
resolve technical issues; on-wing troubleshooting; engine and event investigations
Must be authorized to work in the U. S. without the company’s immigration sponsorship now or in the future., The company will not offer immigration sponsorship for this position., The company will not seek an export authorization for this role., Some travel required., Ability to cover on occasion customer issues, including nights, weekends, and holidays.
What They're Looking For.
Must Have
A University Degree or equivalent experience and minimum 8+ years prior relevant experience, or An Advanced Degree in a related field and minimum 5+ years experience, U. S Person or eligible to obtain necessary export authorizations required.
Nice to Have
Experience with bearings or externals, Technical writing, communication and verbal skills, Experience with Microsoft suit products
What You'll Do.
Working directly with operators to resolve technical issues by providing on-wing troubleshooting and support for their engines while they are in the shop.
Working closely with field offices
suppliers and publications to support questions related to engine maintenance
engine and event investigations and/or general questions from the field.
Monitoring the fleet to identify potential emerging issues relating to engine hardware and to escalate if required.
Interface with the following organizations to ensure clear
accurate and timely development of technical data for engine and hardware inspection/maintenance data: Aftermarket and Sustainment Engineering (ASE) Repair
Fleet Management Programs (FMP)
MRO/Engine Overhaul organizations
CIPT's and Chief Engineers office
and Performance Analysis groups.
Ensuring prompt investigation closure and implementation of required closing actions with respect to engine hardware.
Provide closure reports to the customer
airframer and authorities in a timely manner where required.
Identifying and incorporating improvements to the Engine Manual
Aircraft Maintenance Manual
Troubleshooting Manual
Component Maintenance Manuals
and Services Bulletins based on field issues
One-Time-Concession (OTC) history
Providing technical material and/or on-site support for technical review meetings
regional forums and world conferences.
Contribute to the team’s overall excellent delivery metrics (On-Time E-Net case response rate
One-Time Concession delivery
Investigation closure rate
Ability to cover on occasion customer issues
How You'll Work.
Team & Collaboration
Working closely with field offices, engine shops, customer support, engineering, suppliers and publications; Interface with the following organizations to ensure clear, accurate and timely development of technical data for engine and hardware inspection/maintenance data: Aftermarket and Sustainment Engineering (ASE) Repair, Fleet Management Programs (FMP), MRO/Engine Overhaul organizations, Standard Practices, CIPT's and Chief Engineers office, Structures, and Performance Analysis groups.
Communication Scope
communication; verbal skills
Process & Methodology
Ensuring prompt investigation closure and implementation of required closing actions with respect to engine hardware.
Full Job Description
**Date Posted:** 2026-05-07 **Country:** United States of America **Location:** US-NY-REMOTE **Position Role Type:** Remote **U.S. Citizen, U.S. Person, or Immigration Status Requirements: ** Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role. **Security Clearance Type:** None/Not Required **Security Clearance Status:** Not Required At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense. **What You Will Do:** * Working directly with operators (American Airlines, United Airlines, British Airways and others) to resolve technical issues by providing on-wing troubleshooting and support for their engines while they are in the shop. * Working closely with field offices, engine shops, customer support, engineering, suppliers and publications to support questions related to engine maintenance, hardware conditions, engine and event investigations and/or general questions from the field. * Monitoring the fleet to identify potential emerging issues relating to engine hardware and to escalate if required. * Interface with the following organizations to ensure clear, accurate and timely development of technical data for engine and hardware inspection/maintenance data: * Af
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