BMC
PublicSafetyOfficer
“Public Safety Officer at BMC. Skills: Operational Functions, Incident Response, Documentation, Customer Service, Investigation, Access Control, Desk Officer Duties. Performs daily Operational Functions upon request by the Public Safety Supervisor or the Public Safety Desk Officer. Responds immediately and appropriately to all stat requests for assistance issued by the Public Safety Desk Officer.”
What You'll Achieve.
Ensure consistent and safe service delivery throughout the medical center; Ensure that BMC’s operational needs are met in as efficient a manner as possible; ensure that operations of the department run in an efficient, effective and professional manner
Industry & Context.
Ability and proficiency to use physical force when necessary and appropriate, to contain, restrain, arrest or stop a physical threat or assault.
What They're Looking For.
Must Have
CPR certification, Must possess and maintain the ability to legally operate a motor vehicle in the state of Massachusetts.
Nice to Have
A. S. in Criminal Justice or equivalent preferred, 6 months to 1 year preferred Security and Customer Service Experience
What You'll Do.
Performs daily Operational Functions upon request by the Public Safety Supervisor or the Public Safety Desk Officer
Responds immediately and appropriately to all stat requests for assistance issued by the Public Safety Desk Officer.
Responds immediately and appropriately to all emergency
or disaster situations.
Responds as soon as possible to all calls assigned by the Public Safety Desk Officer.
Documents all incidents responded to and informs Public Safety Desk Officer of all actions taken.
Completes all incident reports in an objective manner
writes in a clear and legible style and submits all incident reports and accompanying documentations to the Public Safety Desk Officer prior to departing from BUMC at the end of the shift.
Utilizes customer service skills and community policing philosophies to develop and build relationships with the community we serve.
Manage complex and dynamic and emotionally charged situations in an effort to restore order
investigate nefarious or criminal activity and take the appropriate safety
security or police actions
Investigate all reports of suspicious activity
hazards or risk and take the necessary steps to mitigate risk to patients
Investigate reports of nefarious or criminal activity including but not limited to: Larceny
threats or assault. Take the appropriate actions to protect and process evidence
victims and persons of interest
interrogate suspects and document findings.
Take appropriate police actions (sworn Officers) when necessary
appropriate or mandated
based on training procedure and legal requirements.
Use effective and appropriate de-escalation techniques when addressing disorderly
disruptive or emotionally charged persons.
Ability and proficiency to use physical force when necessary and appropriate
arrest or stop a physical threat or assault.
Provides escorts to patients
staff and students in order to ensure the safety of the requester in accordance with BMC policies and procedures.
Provides cash transfer escorts throughout BMC upon request.
Patrols BMC property and grounds
documents all deficiencies and/or violations of policy.
Ensures that only authorized vehicles all allowed access to parking areas controlled by BMC and documents all violations of parking policy.
Performs all duties as a Special Police Officer in accordance.
Provides Access Control in order to ensure that all persons and/or property entering or exiting BMC are in compliance with medical center policies and procedures.
Ensures that all employees are in possession of an authorized form of identification and that is clearly visible.
Consistently challenges all individuals without visible identification in a courteous manner.
Enforces policies with regard to age of visitors and restricted areas of BMC.
Ensures that all vendor representatives are identified
issued an appropriate pass and directed in accordance with BMC policy.
Ensures that all material leaving the property of the medical center is inspected and that only authorized articles are permitted to be removed.
Restricts access to those individuals who have no authorized business within BMC or a particular department or area in accordance with BMC or departmental policies and procedures.
Provides information to all patients
staff and students upon request in a friendly
courteous and helpful manner.
Performs Public Safety Desk Officer Duties as assigned by the Operations Supervisor/Manager to ensure that operations of the department run in an efficient
effective and professional manner.
Coordinates all activities of Public Safety
Parking and Transportation Services during non-business hours
acts as liaison to other BMC departments and external agencies
reflects the friendly
helpful and professional attitude of the department at all times.
Coordinates the post assignments of scheduled staff in an equitable fashion.
Prioritizes and assigns responses to incidents and requests for assistance and ensures that all are resolved in a timely fashion.
Maintains a chain of custody of all property
evidence and equipment at the main Public Safety desk.
Documents all actions taken by departmental staff
all incidents reported and ensures that all supporting documentations is provided by Public Safety officers assigned to respond to calls for assistance.
Monitors all electronic security systems associated with the departmental operations at the main Public Safety desk in accordance with department Policies and Procedures.
Pages the Supervisor when appropriate to provide additional resources or regarding a systems failure.
Performs all services in accordance with the appropriate BMC Policy and Procedure Manual.
How You'll Work.
Team & Collaboration
acts as liaison to other BMC departments and external agencies
Communication Scope
Provides information to all patients, visitors, employees, staff and students upon request in a friendly, courteous and helpful manner.
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