Company
PublicSafetyCommandandControlCenter(CCC)Technician-8
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Public Safety Command and Control Center (CCC) Technician-8. Skills: Command and Control, Emergency dispatch, System monitoring. Operate Building Automation Systems. Monitor Public Safety systems”
Industry & Context.
Troubleshooting; Prioritization
Work various shifts, Work weekends, Work holidays, Work overtime
What They're Looking For.
Must Have
High School diploma or equivalency certificate
Nice to Have
Associates Degree or higher, Knowledge of Building Automation systems, Emergency telecommunication training and experience
What You'll Do.
Operate Building Automation Systems
Monitor Public Safety systems
Respond to life safety issues
Respond to emergencies
Respond to service requests
Triage incoming telephone calls
Assess appropriate resources
Manage multiple calls
Manage multiple situations
Provide safety instructions
Activate emergency procedures
Communicate to public safety
Communicate to facilities
Communicate to mechanical venders
Utilize policy and procedures
Provide effective service
Provide efficient service
Learn building layouts
Learn surrounding streets
Maintain accurate records
Track Facility work orders
Operate computer systems
Disseminate law enforcement information
Manage Mass Notification system
Provide safety notification
Provide disaster phase notification
Work with internal technicians
Work with external technicians
Ensure systems are operating properly
Ensure systems are serviced
Ensure systems are maintained
Initiate trending of systems
Initiate alarming of systems
How You'll Work.
Team & Collaboration
Internal technicians; External technicians; Venders
Communication Scope
Verbal communication; Written communication; Telephone communication; Radio communication
Full Job Description
**POSITION SUMMARY:** This positions provides a critical role in linking those in need of emergency assistance or non-emergency service with the most appropriate qualified Public Safety or Facilities resources while assigned to the 24/7/365 Public Safety Command and Control Center. The CCC Technician will triage all telephone calls for service, monitor Building Automation systems and Security Systems for alarms, alerts, fluctuation, adjustments and/or emergencies. As such, will be responsible for radio dispatching the appropriate personnel, trouble shooting applicable systems (Building Automation System (BAS) and Public Safety Systems) for causes and potential remote interventions. The CCC Technician will possess the ability to multi-task triaging telephone calls, radio dispatching personnel and monitoring systems, while providing excellent customer service. The Technician will be proficient in the both Public Safety and Facilities software, programs and communication systems, including Two-way radio, access control, CCTV, infant abduction, security alarms, video intercom systems, Visitor Management System, Computer Aided Dispatch and Report Management systems, Building Automation Systems, Fire Alarm Systems, and Pneumatic Tube System. **Position** : Public Safety Command & Control Center Technician **Department** : Public Safety **Schedule** : Full Time **ESSENTIAL RESPONSIBILITIES / DUTIES:** * Operates, monitors, maintains and controls computerized Building Automation Systems (BAS) and Public Safety systems as required, while responding to life safety issues, emergencies and service requests * Triages all incoming telephone calls into the C&CC to obtain all necessary information to assesses the appropriate resources and assist callers in a calm, civil, and professional manner. * Uses good prioritization skills to manage multiple calls and situations simultaneously. * If necessary and possible, keep callers on the line to provide safety instructions to the caller
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