Company
PublicSafetyCommandandControlCenter(CCC)Technician-3
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Public Safety Command and Control Center (CCC) Technician-3. Skills: Public Safety Systems, Building Automation Systems, radio dispatching, multi-tasking. Operates, monitors, maintains and controls computerized Building Automation Systems (BAS) and Public Safety systems. Responds to life safety issues, emergencies and service requests”
Industry & Context.
trouble shooting applicable systems
Must be capable of working various shifts (day, evening and overnight) as well as weekends and holidays, Willing to work overtime hours when necessary to meet operational needs
What They're Looking For.
Must Have
High School diploma or an equivalency certificate issued by the Massachusetts Department of Education, Must be proficient at multi-tasking and prioritizing multiple calls for service requests and emergencies, The ability to learn, understand and operate, with proficiency, all public safety and BAS systems and technology managed in Command and Control Center, The ability to successfully complete associated training/certification requirements and maintain on-going proficiencies, The ability to maintain composure during stressful and demanding situations, while projecting confidence and control, even in stressful conditions, Must be capable of working various shifts (day, evening and overnight) as well as weekends and holidays, Willing to work overtime hours when necessary to meet operational needs, Possess excellent verbal and written communications skills in person, on telephone and over the radio, Must adhere to all of BMC’s RESPECT behavioral standards
Nice to Have
Associates Degree or higher, Knowledge of Building Automation systems and Emergency telecommunication training and experience
What You'll Do.
maintains and controls computerized Building Automation Systems (BAS) and Public Safety systems
Responds to life safety issues
emergencies and service requests
Triages all incoming telephone calls into the C&CC
Assesses the appropriate resources and assist callers
Uses good prioritization skills to manage multiple calls and situations simultaneously
Keep callers on the line to provide safety instructions
Assess situations and activate emergency procedures
Utilizing existing two way radio equipment and technology to communicate
understand and utilize established policy
procedures and training
Become familiar and knowledgeable of all Boston Medical Center buildings
Maintaining accurate and complete records of all activity occurring in the C&CC
Proficient with the procedures for computer operation
and data modification capabilities
Maintain the highest degree of confidentiality for CJIS
HIPPA and private information
Disseminate law enforcement information concerning wanted persons
Responsible for managing the Mass Notification system (Send Word Now)
Responsible for working with internal and external technicians and venders
Initiates trending and alarming of systems through the BAS
Creates log and issues reports through monitoring of the BAS
Perform other duties as may be assigned or required
How You'll Work.
Team & Collaboration
working with internal and external technicians and venders
Communication Scope
excellent verbal and written communications skills in person, on telephone and over the radio
Full Job Description
**POSITION SUMMARY** : This positions provides a critical role in linking those in need of emergency assistance or non-emergency service with the most appropriate qualified Public Safety or Facilities resources while assigned to the 24/7/365 Public Safety Command and Control Center. The CCC Technician will triage all telephone calls for service, monitor Building Automation systems and Security Systems for alarms, alerts, fluctuation, adjustments and/or emergencies. As such, will be responsible for radio dispatching the appropriate personnel, trouble shooting applicable systems (Building Automation System (BAS) and Public Safety Systems) for causes and potential remote interventions. The CCC Technician will possess the ability to multi-task triaging telephone calls, radio dispatching personnel and monitoring systems, while providing excellent customer service. The Technician will be proficient in the both Public Safety and Facilities software, programs and communication systems, including Two-way radio, access control, CCTV, infant abduction, security alarms, video intercom systems, Visitor Management System, Computer Aided Dispatch and Report Management systems, Building Automation Systems, Fire Alarm Systems, and Pneumatic Tube System. **Position** : Public Safety Command & Control Center (CCC) Technician - 3 **Department** : Public Safety **Schedule** : Full TIme **ESSENTIAL RESPONSIBILITIES / DUTIES:** * Operates, monitors, maintains and controls computerized Building Automation Systems (BAS) and Public Safety systems as required, while responding to life safety issues, emergencies and service requests * Triages all incoming telephone calls into the C&CC to obtain all necessary information to assesses the appropriate resources and assist callers in a calm, civil, and professional manner. * Uses good prioritization skills to manage multiple calls and situations simultaneously. * If necessary and possible, keep callers on the line to provide safety instructions to
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