OpenGov
Public Sector Technology
PublicAccountingSubjectMatterExpert
Neural analysis suggests this role is
optimal for Senior candidates.
“Public Accounting Subject Matter Expert at OpenGov. Skills: Public accounting, Customer Success, ERP, Financial reporting. Understand product best practices. Serve as technical advisor”
What You'll Achieve.
Achieve measurable outcomes; Drive adoption; Drive retention; Drive expansion; Realize full value; Reduce churn; Increase adoption; Generate growth opportunities
Industry & Context.
Problem solving; Analytical skills; Root cause analysis
What They're Looking For.
Must Have
Bachelor's degree required, 5+ years SaaS experience, Advanced technical aptitude, Excellent interpersonal skills, Excellent human relations skills, Excellent written communication skills, Excellent verbal communication skills, Excellent listening skills, Negotiations skills required, Excellent analytical skills, Excellent problem solving skills, Excellent organizational skills, Excellent time management skills, Excellent prioritization skills
Nice to Have
Master's degree preferred, CPA license preferred, Texas CPA license preferred, Government finance software experience, Government services software experience, Local government experience preferred, Customer success experience preferred, Professional services experience preferred, Technical support experience preferred
What You'll Do.
Understand product best practices
Serve as technical advisor
Serve as functional advisor
Guide solution design
Implement product suites
Optimize product suites
Align technical architecture
Lead customer engagements
Conduct technical assessments
Develop tailored strategies
Maximize product adoption
Provide product demonstrations
Analyze complex problems
Develop innovative solutions
Recommend strategic variations
Document customer objectives
Document customer timelines
Document customer recommendations
Document customer outcomes
Communicate customer objectives
Communicate customer timelines
Communicate customer recommendations
Communicate customer outcomes
Prioritize customer issues
Escalate customer issues
Contribute to knowledge bases
Participate in conferences
Participate in off-site meetings
Participate in user groups
Participate in webinars
Participate in industry conferences
Lead special projects
Participate in special projects
Participate in initiatives
How You'll Work.
Team & Collaboration
Internal stakeholders; External stakeholders
Communication Scope
Technical concepts; Written communication; Verbal communication; Listening skills
Full Job Description
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com http://OpenGov.com. JOB SUMMARY: The Government Finance SME (Customer Success Engineer III) is a trusted technical and domain expert who partners closely with customers to help them achieve measurable outcomes across multiple OpenGov product suites. With a strong foundation in public accounting, this role brings deep expertise in financial reporting, audit, compliance, and governmental accounting to guide customers through complex technical and business challenges. The CSE III applies advanced analytical and problem-solving skills to assess non-standard scenarios, identify root causes, and recommend innovative, scalable solutions that align product capabilities with customer goals. As a senior, fully qualified professional, the CSE III plays a critical role in driving adoption, retention, and expansion by ensuring customers realize the full value of OpenGov’s platform. The CSE plays a critical role in helping OpenGov retain and grow its customer base. By proactively working with customers to ensure that they are getting the most out of the product, the CSE can help reduce churn and increase adoption. The CSE also helps to generate n
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