Johnson Controls
thermal management, mission-critical building systems, energy efficiency, and decarbonization
PTSEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“PTS Engineer at Johnson Controls. Skills: technical support for Data Center Accounts, HVAC&R products knowledge, complex product system problem analysis, refrigeration cycle troubleshooting. Provides technical support to the Field Sales & Service organization for Data Center Accounts. Provide day-to-day technical support for key Data Center Accounts to Field Sales & Service organization on a global basis via site visit, phone, fax, or email”
What You'll Achieve.
meets and or exceeds internal and external customer expectations; improve overall life cycle cost; bring in the confidence with the customer that their equipment issue is been resolved in an organized way
Industry & Context.
analyze and solve complex product system problems; Identifies and understands problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative; chooses the best course of action by establishing clear decision criteria, generates and evaluates alternatives, and making timely taking action that is consistent with available facts and constraints and optimizes probable consequences
Up to 15% must be able to travel both domestic and internationally
What They're Looking For.
Must Have
Overall 7+ years of experience with minimum of four 4 years’ experience of technical experience with a knowledge of HVAC&R products, Must be able to analyze and solve complex product system problems, Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail is required, Must be proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Applied Equipment
What You'll Do.
Provides technical support to the Field Sales & Service organization for Data Center Accounts
Provide day-to-day technical support for key Data Center Accounts to Field Sales & Service organization on a global basis via site visit
Accountable to create and maintain technical service bulletins
and updates to the Solutions Database
Processes warranty claims in a timely and consistent manner
Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced
Product Technical Support Specialist provides technical support and interacts with quality management and engineering to improve overall life cycle cost
create test plans to prove out new and or existing product equipment offerings
Engage with the field team and support them with the technical inputs to prepare a 8D report
How You'll Work.
Team & Collaboration
interacts with quality management and engineering; collaborates with others to make the change successful; promotes the involvement co-workers in solving problems; Ensures others contribute to organization strategies; Engage with the field team and support them
Communication Scope
phone; fax; email
Full Job Description
**Who we are?** **About Johnson Controls** Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Visit [johnsoncontrols.com](http://www.johnsoncontrols.com/) for more information and follow @Johnsoncontrols on social platforms. **Why JCI:**[**https://www.youtube.com/watch?v =nrbigjbpxkg**](https://www.youtube.com/watch?v=nrbigjbpxkg) **Asia-Pacific LinkedIn:**[**https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView =all**](https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all) **Career:**[**The Power Behind Your Mission**](https://www.youtube.com/watch?v=EwhAYCz6x_4) **OpenBlue:**[**This is How a Space Comes Alive**](https://www.youtube.com/watch?v=bFbZIj0Sj6Y) **What you will do?** Under minimal supervision provides technical support to the Field Sales & Service organization for Data Center Accounts in a consistent manner across all product offerings. **How you will do it?** * Provide day-to-day technical support for key Data Center Accounts to Field Sales & Service organization on a global basis via site visit, phone, fax, or email. * Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations. * Processes warranty claims in a timely and consistent manner to facilitate data m
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