Five Below

PTSupportLead

$0–0k Tuscaloosa, Alabama, United States PART TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Lead candidates.

The Brief

“PT Support Lead at Five Below. Skills: Customer Service, Sales, Operations Management. Wow the Customer through personal contact. Achieve CSAT score goals”

What You'll Achieve.

Achieve CSAT score goals

Industry & Context.

Eligibility Requirements

Operate cash register, Move merchandise up to 25 lbs, Place/remove merchandise 5-10 feet height, Ascend/descend ladders, Kneel, bend, twist, stoop, Remain stationary 80% of time

What They're Looking For.

Must Have

High School Graduate or equivalent, Minimum 1 year of management experience, Excellent verbal and written communication skills, Ability to multi-task, Creative thinking, Ability to maintain composure under pressure

Nice to Have

College experience preferred

What You'll Do.

Wow the Customer through personal contact

Achieve CSAT score goals

Lead Front End Operations

Train staff on High Fives of Customer Service

Maintain store cleanliness and recovery

Assist with Front End Operations

Perform SM duties in absence

Supervise all Associates

Develop all Associates

Review corporate communications

Partner with supervisors regarding store issues

Assist payroll process

Assist in merchandising procedures

Adhere to Standard Operating Procedures

Hold associates accountable to SOPs

Perform cash handling procedures

Prepare and drop bank deposits

Authorize register functions

Comply with Human Resources policies

Assist in receiving and stocking procedures

Unload merchandise from trucks

Stage merchandise for sales floor

Assist front end and queue merchandising

Perform store maintenance

How You'll Work.

Team & Collaboration

Work with managers; Work with coworkers

Communication Scope

Verbal communication; Written communication

Full Job Description

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! **What does the Support Lead do?** Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed. The Support Lead is also responsible to “Wow the Customer”, assist with front end operations, cash management, cleanliness, safety, and driving sales. **How do they do it?** As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how! **_Wow the Customer_** : Put the customer first and make a difference in people’s lives ** _Unleash Passion_** : Check your ego at the door and do

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