Five Below
Retail
PTSupportLead
Neural analysis suggests this role is
optimal for Junior candidates.
“PT Support Lead at Five Below. Skills: Customer service, Staff management, Sales optimization. Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B. E. S. T. customer service. Helps oversee the daily activities of all store associates. Assists with the receiving, unpacking, and organizing of new stock. Acts as Manager on Duty when needed. Manages the entire process of opening or closing the store. Supports the onboarding and ongoing t”
What You'll Achieve.
Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
Industry & Context.
Ability to multi-task
Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures. Must be able to remain in a stationary, upright position for 80% of the time. Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
What They're Looking For.
Must Have
High School Graduate or equivalent. Minimum 1 years of management experience.
Nice to Have
College experience preferred.
What You'll Do.
Ensures all crew members are Wowing the Customer through personal contact with customers.
Trains the crew on the B.
customer service.
Helps oversee the daily activities of all store associates.
Assists with the receiving, unpacking, and organizing of new stock.
Acts as Manager on Duty when needed.
Manages the entire process of opening or closing the store.
Supports the onboarding and ongoing training of associates.
Drives store sales and controls expenses.
Partners with the entire store leadership team in merchandising procedures and World Recovery.
Performs store maintenance.
How You'll Work.
Team & Collaboration
Partners with the entire store leadership team in merchandising procedures and World Recovery.
Communication Scope
Excellent verbal and written communication skills; Communicate and exchange information with customers; Communicate and exchange information with managers and coworkers
Full Job Description
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! **RESPONSIBILITIES** * Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. * Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor * Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. * Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. * Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. * Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. * Partners with the entire store leadership team in merchandising pr
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