The Hospitality Industry
Hospitality
PTFrontDesk
Neural analysis suggests this role is
optimal for Mid+ candidates.
“PT Front Desk at The Hospitality Industry. Skills: Guest relations, Front desk operations. Greet customers immediately. Complete registration process”
What You'll Achieve.
Ascertain guest satisfaction; Negotiate compromise; Authorize revenue allowances
Industry & Context.
Resolve conflicts; Resolve problems
What They're Looking For.
Must Have
Ability to stand and move throughout front office, Ability to access and accurately input information using a moderately complex computer system, Ability to observe and detect signs of emergency situations, Ability to establish and effective working relationships
Nice to Have
Hotel experience preferred
What You'll Do.
Greet customers immediately
Complete registration process
Promote HEI Hotels and Resorts
Make appropriate selection of rooms
Verify and imprint credit cards
Balance an assigned house bank
Accept and record vouchers
Convert foreign currency
Post charges to guest rooms
Input messages into the computer
Ascertain guest satisfaction
Authorize revenue allowances
Field guest complaints
Conduct thorough research
Develop effective solutions
Remain calm and alert
Plan and implement detailed steps
Comply with attendance rules
Perform any other job-related duties
How You'll Work.
Team & Collaboration
Effective verbal and written communication skills; Adapt communication style
Communication Scope
Positive and clear speaking voice; Positive and clear communication
Full Job Description
**About Us** Surround yourself with modern comforts at the Westin Pasadena. Elevate your career working near Historic Old Town Pasadena, Rose Bowl Stadium, Pasadena City Hall, museums, and restaurants. Be part of a group of people who are passionate about the Hospitality Industry. When you join our Team, you will receive competitive compensation, benefits and PTO programs. Our associates are also eligible to take advantage of life-needs such as health and wellness, a robust retirement plan, travel benefits, product and service discounts with all Marriott brands worldwide, and much more! Daily our associates enjoy a free meals in our spacious associate cafeteria. Monthly we have a Town Hall meeting celebrating our associates, special delights from our Chef, and prizes. Join our commitment to our community with one of our monthly volunteer activities throughout the city. Come see us today to learn more! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. **Overview** Assist guests with arrival and departure from hotel, while providing positive guests experiences. ### ## **Essential Duties and Responsibilities** * Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. * Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels an
Applying for this PT Front Desk role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about The Hospitality Industry?
Real rants from real employees. Read before you apply.