The Best Team
PTClericalAssistant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“PT Clerical Assistant at The Best Team. Perform multiple Sierra-based functions. Generate daily Title & Item Page lists”
Industry & Context.
Analytical skills
What They're Looking For.
Must Have
High school diploma or equivalent, Proficiency in Microsoft Office, Good written & oral communication skills, Must be detail oriented, great analytical skills, Ability to provide excellent customer service, Ability to work well with others, Ability to work independently, Must be punctual, Ability to maintain confidentiality
Nice to Have
Familiarity with Sierra and its common functions
What You'll Do.
Perform multiple Sierra-based functions
Generate daily Title & Item Page lists
Distribute daily Title & Item Page lists
Monitor patron circulation notices
Process patron circulation notices
Update patron circulation notices
Respond to patron inquiries
Respond to staff inquiries
Generate reports to support the team
Maintain statistical information
How You'll Work.
Communication Scope
Written communication; Oral communication; Customer service
Full Job Description
We offer thousands of free programs every day for people from all walks of life—immigrants learning a new language, aspiring entrepreneurs launching their dreams, children discovering the world, people of all ages exploring arts and culture. And we give patrons millions of opportunities to enjoy one of life’s greatest satisfactions: the discovery of a good book. Now’s your chance to join the best team in Brooklyn! The Information Technology department is currently seeking a part time employee to provide critical assistance in the Enterprise Applications division. The Part Time Assistant will be responsible for performing multiple Sierra-based functions including, generating and distributing daily Title & Item Page lists, monitoring/processing/updating patron circulation notices and responding to common patron & staff inquiries such as PIN reset requests. This position also generates reports to help support the team and maintains other statistical information as required. The typical schedule for this position is 8:00am to 12:00pm This is a part-time position. The salary for this position is $20 per hour for up to a 19-hour workweek. **Responsibilities** * Data entry into Sierra * Process Offline Circulation files * Daily Suppressions/Global Updates * Daily Notice processing (Hold, Overdue, Title Page etc) * Daily system file archiving/Notice history * Daily Circulation activity reports * Patron PIN reset requests * Daily post notice cleanup including SMS/Email/Telephone optouts/reject * Gather Kiosk Statistics **Qualifications** * High school diploma or equivalent required * Familiarity with Sierra and its common functions is a plus * Proficiency in Microsoft Office, especially Excel, Outlook & Word * Good written & oral communication skills * Must be detail oriented and have great analytical skills * Ability to provide excellent customer service, via email and phone * Ability to work well with others as well as independently * Must be punctual * Ability to maintain
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