VillageMD
PSR,ImagingScheduler(PerDiem)
“PSR, Imaging Scheduler (Per Diem) at VillageMD. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Greets patients, customers and family in person and by phone in a courteous and timely manner.. Ensures patient arrival according to schedule and updates patient arrival time when necessary.”
What You'll Achieve.
Maintains a consistent level of productivity.
Industry & Context.
Works to resolve all customer issues regardless of the source of the problem by determining and mobilizing the resources required to address the concern.; Ability to make complex and time pressured decisions with high degree of accuracy required.
Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration., Physical mobility, which includes movement from place to place on the job, taking distance and speed into account., Dexterity of hands and fingers., Balance is maintained during climbing, bending and/or reaching, Endurance (e. g. continuous typing, prolonged standingending, walking)., Chemicals, Chemotherapy and Fumes, Loud noises, Vibration, Extreme temperatures, Confined spaces, Allergens: dust, mold and/or pollen, Magnetic fields, Radiation, Sharps, Latex, Combative patients/visitors, Travel to satellite locations as needed.
What They're Looking For.
Must Have
Ability to communicate in English, both orally and in writing, Ability to prioritize and comprehend instructions and projects, Ability to comprehend and carry out written and verbal instructions required, Ability to make complex and time pressured decisions with high degree of accuracy required, multi - tasking, organizing & priority setting skills required, customer service, interpersonal and organizational skills required, Good word processing skills required
Nice to Have
Diploma from a vocational or technical program preferred, 2-4 years experience preferred, One (1) year of previous Receptionist/Scheduling experience preferred, Ability to type 25 words per minute preferred, Previous experience with Standard Office Technology in a Window based environment preferred, Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred, Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred
What You'll Do.
Greets patients, customers and family in person and by phone in a courteous and timely manner., Ensures patient arrival according to schedule and updates patient arrival time when necessary., Collection of patient co-pays and outstanding balances., Offers and assists patients with questionnaires dependent on procedure.
(CT, Mammo, MRI, Dexa.
), Works to resolve all customer issues regardless of the source of the problem by determining and mobilizing the resources required to address the concern., Schedules and reschedules all radiology exams as requested and in accordance to department protocol, advising patients of pre-exam prep, if needed, Maintains reception work area without food in the public's view., Maintains receptionist and patient waiting areas clear of unnecessary clutter and debris, Stock reception area with needed supplies., Maintains a consistent level of productivity., Organizes tasks in an efficient manner., Completes proper documentation for film / CD dispensing., Communicates proactively with provider offices, technologists, and leadership., Prints Medicare ABN, or other waivers, as necessary.
How You'll Work.
Team & Collaboration
Communicates proactively with provider offices, technologists, and leadership.
Communication Scope
Ability to communicate in English, both orally and in writing; High level of verbal/written communication skills
Process & Methodology
Demonstrates the ability to set goals, assign priorities, anticipate problems, and achieve results, schedules and uses time efficiently, accepts full responsibility for projects and duties assigned, completes assignments on time.
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