Natera
PSCManager
Neural analysis suggests this role is
optimal for Mid candidates.
“PSC Manager at Natera. Skills: Phlebotomy, Operations management, Customer care, Process management, Cross-functional coordination, Vendor/stakeholder management, Operational metrics, Resource planning, Continuous improvement. Serves patients by identifying the best method for retrieving preparing specimens for laboratory and performing screening procedures.. Acts as an operations manager for the designated patient service center (PSC) and oversee Natera’s phlebotomy program at the specified loc”
What You'll Achieve.
reporting KPIs to product management leadership on biweekly basis.; Monitor distribution and claiming of blood draws; Monitor customer feedback; Manage small escalations as needed; Manage scheduling issues; Ensure continued and open communication regarding ongoing draw statuses
Industry & Context.
Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference referring unresolved orders back to the originator for further notifying internal Natera team of unresolved orders.
This is an onsite position in Joplin, MO, May require heavy lifting of up to 50 pounds of supplies., May require reimbursable travel for stocking of supplies
What They're Looking For.
Must Have
Minimum of 5 years of phlebotomy experience, 5+ years high-level customer care experience, High School Diploma (or equivalent) required, Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
Nice to Have
BSA degree (preferred), Phlebotomy Certification (or equivalent) preferred, except where regulatory regulations are mandated depending upon state, Previous financial and budgetary experience preferred, Bilingual language skills preferred, Managing/supervising phlebotomy operations and teams experience preferred
What You'll Do.
Serves patients by identifying the best method for retrieving preparing specimens for laboratory and performing screening procedures.
Acts as an operations manager for the designated patient service center (PSC) and oversee Natera’s phlebotomy program at the specified location.
Verifies test requisitions by comparing information with orders and requisition brings discrepancies to the attention of Natera product management leadership.
Verifies patient by reading patient identification.
Obtains blood specimens by performing venipunctures and finger sticks.
Maintains specimen integrity by using aseptic technique
following Natera observes isolation procedures.
Tracks collected specimens by initialing
and noting times of maintaining daily tallies of collections performed in Natera provided system.
Maintains quality results by following Natera procedures and testing recording results in the quality-control identifying and reporting needed changes reporting KPIs to product management leadership on biweekly basis.
and healthy work environment by following standards and complies with legal regulations.
Resolves unusual test orders by contacting the physician
or reference referring unresolved orders back to the originator for further notifying internal Natera team of unresolved orders.
Updates job knowledge by participating in educational reading professional maintaining personal participating in professional organizations.
Enhances Natera’s phlebotomy reputation by accepting ownership for accomplishing new and different exploring opportunities to add value to job accomplishments.
Works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic)
in order to perform the job.
Report any SPI or CAPA or NCR issues to internal Natera product management leadership team
Assists with managing all phlebotomy equipment associated with the establishment and running of the patient service center
may require heavy lifting of up to 50 pounds of supplies.
May require reimbursable travel for stocking of supplies
May include onboarding
and retraining of individual phlebotomists
as deemed necessary to support volume increases.
Assists with managing Patient Service Center vendors.
Assists with phlebotomy program management: Monitor distribution and claiming of blood draws Monitor customer feedback Manage small escalations as needed Manage scheduling issues Ensure continued and open communication regarding ongoing draw statuses
How You'll Work.
Team & Collaboration
Ability to work with cross-functional teams.; Verifies test requisitions by comparing information with orders and requisition brings discrepancies to the attention of Natera product management leadership.; Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference referring unresolved orders back to the originator for further notifying internal Natera team of unresolved orders.; Report any SPI or CAPA or NCR issues to internal Natera product management leadership team
Communication Scope
Excellent communication skills.
Process & Methodology
process management, cross-functional coordination, vendor/stakeholder management, resource planning
Full Job Description
****This is an onsite position in Joplin, MO**** POSITION SUMMARY: A Phlebotomist serves patients by identifying the best method for retrieving blood; preparing specimens for laboratory testing; and performing screening procedures. The Phlebotomist will also act as an operations manager for the designated patient service center (PSC) and oversee Natera’s phlebotomy program at the specified location. Depending upon growth opportunities, this role may also require oversight of other phlebotomists as needed to support patient volume growth. *** IF YOUR STATE REQUIRES A PHLEBOTOMY LICENSE, IT MUST BE SENT IN WITH YOUR RESUME WITH YOUR APPLICATION *** PRIMARY RESPONSIBILITIES: Verifies test requisitions by comparing information with orders and requisition documentation; brings discrepancies to the attention of Natera product management leadership. Verifies patient by reading patient identification. Obtains blood specimens by performing venipunctures and finger sticks. Maintains specimen integrity by using aseptic technique, following Natera[KC1] procedures; observes isolation procedures. Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed[MB2] in Natera provided system. Maintains quality results by following Natera procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes reporting KPIs to product management leadership on biweekly basis. Maintains safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations. Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying internal Natera team [MB3] of unresolved orders. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal ne
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