Five9
ProvisioningEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Provisioning Engineer at Five9. Skills: Process management, Cross-functional coordination, Vendor/stakeholder management. Process platform software provisioning requests. Allocate telecom resources and features”
What You'll Achieve.
Ensure efficient workflows, processes, and resource utilization; Ensure exceptional customer service
What They're Looking For.
Must Have
Minimum 5 years work experience as Tech Support Engineer, Provisioning Engineer or similar roles, Accountability and positive team attitude, Readiness to do repetitive work with accuracy and attention to detail, Ability to multitask while getting things done, Understanding of PSTN, IP-telephony, SaaS solutions and call center, Basic knowledge of UNIX/Linux command line, Experience working via ticketing systems, Excellent verbal and written English communication skills
What You'll Do.
Process platform software provisioning requests
Allocate telecom resources and features
Manage orders of Local DID
International DID and Toll Free
Interact with carriers to troubleshoot routing issues
Deliver complex customers’ features and requests
Process customer related orders
Follow up on pending cases
Ensure efficient workflows
and resource utilization
Monitor for status updates
Update corresponding tickets
Provide updates to customers and internal teams
Ensure exceptional customer service
How You'll Work.
Team & Collaboration
Cross-functional coordination; Collaborate with Sales, Professional Services, Sales Operations teams; Collaborate internally and with other teams
Communication Scope
Excellent verbal and written English communication skills
Full Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Responsibilities: Process platform software provisioning requests for customer facing services, allocating telecom resources and features (CNAM, Vanity lookup, SIP Trunk) in accordance with internal procedures and SLAs; Manage orders of Local DID, International DID and Toll Free for customers through various carriers’ portals; Interact with carriers in order to troubleshoot routing issues with phone numbers; Work closely with Operations teams to deliver the complex customers’ features and requests Collaborate with Sales, Professional Services, Sales Operations teams to process customer related requests; Follow up on pending cases and escalations; Collaborate internally and with other teams to ensure efficient workflows, processes, and resource support; Monitor for status updates, update corresponding tickets Provide updates to customers and internal teams Ensure exceptional customer service to both internal and external customers Required skills: Minimum 5 years work experience as Tech Support Engineer, Provisioning Engineer or similar roles Accountability and positive team attitude Readiness to do repetitive work with accuracy and attention to details; Ability to multitask while getting things done; Understanding of PSTN, IP-telephony, SaaS solutions and call center specifics; Basic knowledge of UNIX/Linux command line interface; Experience working via ticketing systems Excellent verbal and written English communication skills Company Benefits Company stocks Annual merit increase based on performance 15% night shift differential pay Paid Leav
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