Telefonica Tech
Telecommunications
ProvisioningCoordinator
Neural analysis suggests this role is
optimal for mid candidates.
“Provisioning Coordinator at Telefonica Tech. Skills: Circuit provisioning, Order management, Customer account management, Telecoms products. Manage end to end circuit provisioning. Manage customer ceases”
What You'll Achieve.
Ensure billing commences; Resolve customer queries to closure; Customer satisfaction
Industry & Context.
Analyse customer needs; Recommend solutions; Resolve customer queries
What They're Looking For.
Must Have
Previous B2B experience, ISP/Telecoms background, Experience with PSTN, Experience with Broadband, Experience with Ethernet, Experience with MPLS, Administrative skills, Accurate data input skills, Proficient in MS Word, Proficient in MS Excel, Proficient in MS Outlook, Excellent communication skills, High level of accuracy, High attention to detail, Excellent interpersonal skills, Ability to analyse customer needs, Ability to prioritise workload, Ability to multitask, Ability to work methodically, Ability to work calmly under pressure, Organisational skills, Prioritisation skills, Time management skills, Ability to self-motivate, Manage own workload, Proactive approach, Flexible attitude, Able to deal with customers patiently, Able to deal with customers friendly, Telecoms/ISP experience, Data knowledge, Ethernet knowledge
Nice to Have
Experience gained in a non-ISP background, Working knowledge of CRM, Working knowledge of ERP
What You'll Do.
Manage end to end circuit provisioning
Manage customer ceases
Take ownership of orders
Manage large volume customer accounts
Manage provisioning projects
Build relationships with customers
Build relationships with suppliers
Deal with adhoc enquiries
Issue regular status updates
Create customer paperwork
Liaise with operational teams
Ensure internal systems are updated
Ensure billing commences
Provide administrative support
How You'll Work.
Team & Collaboration
Internal teams; Customers; Suppliers; Operational teams
Communication Scope
Oral communication; Written communication; Status updates
Process & Methodology
Prioritisation, Time management, Multitasking
Full Job Description
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold Trusted Partners: * Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner * HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year * Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio * Fortinet: Elite VIP Program – one of only 2 in the UK * AWS: Advanced Solution & Managed Service Provider Program Telefónica Tech UK&I is looking for a Provisioning Coordinator. The role is responsible for dealing with orders from start to finish, over a large number of accounts and across multiple carriers and providers. Previous B2B experience is needed from an ISP/Telecoms background. In terms of products/services you'll be working with PSTN, Broadband, Ethernet and MPLS therefore previous experience of this is essential. Experience gained in a non-ISP background will, however, still be considered. * Managing end to end circuit provisioning including customer ceases * Taking ownership of orders from inception to customer handover * Managing a large volume of customer accounts and their on-going provisioning projects * Building relationships with customers and suppliers on provisioning projects and dealing with adhoc enquiries directly from customers. * Ensuring regular status updates are issued to end customers * Creating customer paperwork for customer requir
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