Lantern
Healthcare
ProviderSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Provider Support Specialist at Lantern. Skills: Provider support, Billing error analysis, Process improvement. Manage claims status inquiries. Manage appeals”
What You'll Achieve.
Support continuous process improvement
Industry & Context.
Problem-solving; Root cause analysis
What They're Looking For.
Must Have
Revenue cycle management experience, Billing experience, Provider support experience, Analytical skills, Problem-solving skills, Attention to detail, Verbal communication skills, Written communication skills, Microsoft Excel proficiency, Data normalization proficiency, HIPAA knowledge, Compliance standards knowledge, RCM performance metrics knowledge, Ability to multitask, Adapt in fast-paced environment, Adapt in high-volume environment
Nice to Have
Experience designing training programs, Experience delivering training programs
What You'll Do.
Manage claims status inquiries
Manage internal requests
Investigate member billing issues
Resolve member billing issues
Maintain documentation in CareHub
Maintain documentation in SharePoint
Audit member bill payment requests
Ensure proper documentation for approval
Communicate with providers
Communicate with members
Track billing error trends
Report billing error trends
Participate in provider advocacy outreach
Participate in relationship management
Conduct trend analysis
Document root causes of inquiries
Perform other provider support duties
How You'll Work.
Team & Collaboration
Provider advocacy outreach; Relationship management
Communication Scope
Empathetic communication; Professional communication
Full Job Description
About Lantern Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. About You: You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with. You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change. Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. You thrive in a Team Environment. Collaboration is key in innovation and creating change. These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidanc
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