Their Earliest Convenience As At Hcf
ProviderServicesOfficer
“Provider Services Officer at Their Earliest Convenience As At Hcf. Skills: Provider Services, Customer Service. Managing high volume inbound calls from providers and members, approximately 50-70 calls daily, average handling times are 5 minutes. Manage complex enquires on the phone and via email, and resolve these within SLAs”
What You'll Achieve.
business KPIs
Industry & Context.
resolve these within SLAs
What They're Looking For.
Must Have
commitment to providing outstanding customer service, Ability to adapt positively to changing work practices and needs, Excellent telephone and written communication skills, High attention to details and numbers, with ability to cross reference relevant and sensitive information, ability to explain complex issues with confidence, Intermediate computer and accurate typing skills
Nice to Have
previous experience in a contact centre or Claims role
What You'll Do.
Managing high volume inbound calls from providers and members
approximately 50-70 calls daily
average handling times are 5 minutes
Manage complex enquires on the phone and via email
and resolve these within SLAs
Maintain confidentiality and accuracy of provider and member details and information
Communicate and liaise professionally with internal and external stakeholders
Insure to comply with business KPIs
policies and procedures
How You'll Work.
Team & Collaboration
Communicate and liaise professionally with internal and external stakeholders
Communication Scope
Exceptional phone based communication skills; Excellent telephone and written communication skills; ability to explain complex issues with confidence
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