Wheel
Healthcare
ProviderOperationsAssociate/Lead
Neural analysis suggests this role is
optimal for Lead candidates.
“Provider Operations Associate / Lead at Wheel. Skills: Credentialing, Payer enrollment, Operations, Data analysis. Track clinician credentialing. Track payer enrollment workflows”
Industry & Context.
Identify and resolve blockers; Identify process gaps; Identify inefficiencies; Identify manual work; Analyze data to surface trends
What They're Looking For.
Must Have
3+ years professional experience, 1+ years credentialing experience, 1+ years payer enrollment experience, 1+ years data analysis experience, 1+ years data visualization experience, Experience with CAQH Provider Data Portal, Experience with Verifiable, Experience with Medallion
Nice to Have
Experience implementing automation/AI
What You'll Do.
Track clinician credentialing
Track payer enrollment workflows
Resolve credentialing blockers
Resolve enrollment blockers
Support clinicians through requirements
Resolve missing documentation
Monitor re-attestation
Monitor re-credentialing
Monitor compliance requirements
Analyze credentialing data
Analyze enrollment data
Surface opportunities
Prepare reporting for stakeholders
Prepare reporting for audits
Prepare reporting for leadership
Identify process gaps
Identify inefficiencies
Implement process improvements
Manage workflows using spreadsheets
Track performance using spreadsheets
Manage workflows using dashboards
Track performance using dashboards
Manage workflows using internal tools
Track performance using internal tools
Provide subject matter expertise
Answer questions about process
Answer questions about payer rosters
Answer questions about clinician status
Review clinician licensure
Identify strategies to increase capacity
Identify strategies to increase earnings
Assist with additional duties
Communicate professionally with clinicians
Communicate empathetically with clinicians
Communicate professionally with partners
Communicate empathetically with partners
How You'll Work.
Team & Collaboration
Partner cross-functionally; Communicate with internal partners
Communication Scope
Clear communication; Professional communication; Empathetic communication; Confident communication
Full Job Description
Job Title: Provider Operations Associate / Lead Locations: Remote, USA, with preferred locations in Austin, TX, Bay Area, Seattle, WA, Chicago, IL, Atlanta, GA, Boston, MA, New York City, Denver, CO. About Wheel Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting: www.wheel.com http://www.wheel.com About the Role As the Provider Operations & Strategy Associate, you’ll play a critical role in scaling Wheel’s clinician network by owning the day-to-day operations that enable clinicians to get credentialed, enrolled, and activated efficiently. This role is ideal for someone early in their operations career who wants to work in telehealth, enjoys combining process-driven work with data, systems, and clinician communication, and is excited to make operational workflows smarter over time. You’ll be deeply hands-on in credentialing and payer enrollment while also partnering cross-functionally to identify bottlenecks, improve workflows, and ensure clinicians have a smooth, well-supported experience. What You’ll Do CREDENTIALING & ENROLLMENT OPERATIONS - Own the day-to-day tracking and progress of clinician credentialing and payer enrollment workflows, ensuring applications move forward accurately and on time. - Identify and resolve blockers across credentialing, enrollment, and re-credentialing processes. - Support clinicians directly by guiding them through credentialing and enrollment requirements and helping resolve missing or incomplete documentation. - Monitor re-attestation, re-crede
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