Rmit
Education
ProspectiveStudentOfficer(Domestic)
“Prospective Student Officer (Domestic) at Rmit. Skills: Prospective student engagement, CRM management, Sales support. Act as first point of contact for prospective students.. Represent RMIT professionally.”
What You'll Achieve.
Lead generation; Conversion to application; Positive customer feedback; Meeting and exceeding competitive student recruitment sales targets
Industry & Context.
Manage difficult client expectations
Work on campus 4-5 days a week., Appointment subject to passing a Working with Children and National Police Check., Consideration of gender-based violence risk factors as part of recruitment processes., Complete a gender-based violence declaration.
What They're Looking For.
Must Have
Demonstrated experience in being a pro-active team member whilst successfully responding to client needs measured through lead generation, conversion to application, and positive customer feedback., Exhibit high level written and verbal communication skills and comprehension skills, and confidently interact with clients from a diverse range of backgrounds., Demonstrate ability to manage difficult client expectations with successful outcomes., Experience with CRM for capturing lead and case data based on conversation with prospective students., Ability to use multiple systems simultaneously and work well under pressure whilst meeting KPI’s., Ability to interpret complex information and effectively and efficiently converse with individuals at all levels while dealing with customers from diverse backgrounds., Ability to work on campus 4-5 days a week.
Nice to Have
Proven experience in a retail/sales/recruitment environment preferred
What You'll Do.
Act as first point of contact for prospective students.
Represent RMIT professionally.
Encourage prospective students to take advantage of RMIT offerings.
Participate in inbound and outbound interactions with future students.
Engage in needs-based conversations with students.
Promote tailor-made solutions and benefits of studying at RMIT.
Advise students on application process.
Assist students with applications.
Serve students in the Study@RMIT centre.
Assist on other contact channels (Phone
Meet and exceed student recruitment sales targets.
Maintain Salesforce CRM database.
How You'll Work.
Team & Collaboration
Member of the Study@RMIT Face to Face Team.; Work with product team.
Communication Scope
High level written and verbal communication skills; Comprehension skills; Confidently interact with clients; Converse with individuals at all levels
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