Pavago
Staffing and Recruiting
PropertyOperationsCoordinator
Neural analysis suggests this role is
optimal for Mid candidates.
“Property Operations Coordinator at Pavago. Skills: property management, operations, communication, maintenance coordination. Support day-to-day property management operations. Manage tenant communication”
What You'll Achieve.
Fast, professional response to tenant and owner inquiries; Maintenance issues resolved on time and efficiently; Accurate and well-maintained system records; Vendor coordination and follow-through; Reduced operational errors and escalations
Industry & Context.
Triage, prioritize, and assign work orders based on urgency; Escalate urgent or complex issues
Comfortable working remote during U. S. business hours
What They're Looking For.
Must Have
2+ years of experience in property management, operations, or customer-facing roles, Hands-on experience with Buildium, Hands-on experience with PropertyMeld, Fluency in English and Spanish (spoken and written), phone presence, written communication skills, Ability to manage high volumes of calls, tasks, and work orders, Highly organized with attention to detail, Comfortable working remote during U. S. business hours
Nice to Have
Experience supporting residential property portfolios across multiple markets, Vendor coordination and maintenance management experience, Familiarity with remote teams and distributed operations, Exposure to U. S. property management workflows
What You'll Do.
Support day-to-day property management operations
Manage tenant communication
Coordinate maintenance
Handle inbound communication
Keep systems organized and up to date
Serve as first point of contact
Escalate urgent issues
Manage maintenance requests
and assign work orders
Track vendor progress
Follow up through completion
Ensure accurate documentation
and track operational tasks
Coordinate inspections
Coordinate property access
Prepare and send notices
Follow Standard Operating Procedures (SOPs)
Identify workflow gaps
Suggest process improvements
How You'll Work.
Team & Collaboration
Escalate urgent or complex issues to the appropriate stakeholders; Work with product team
Communication Scope
English and Spanish (spoken and written); phone presence; written communication skills; tenant and owner inquiries
Process & Methodology
Create, assign, and track operational tasks
Full Job Description
### **Property Operations Coordinator (Buildium, PropertyMeld, Bilingual – Remote, U.S. Hours)** ### **About the Role** We’re hiring a **Property Operations Coordinator** to support **day-to-day property management operations, tenant communication, and maintenance coordination** across multiple markets. This is a high-execution role where you’ll handle **inbound communication, manage work orders, coordinate vendors, and keep systems organized and up to date**. If you’re fluent in **English and Spanish** , experienced with **Buildium and PropertyMeld** , and thrive in fast-paced operations — this role is for you. ### **Responsibilities** ### **Client, Tenant & Owner Communication** * Serve as the first point of contact for **tenants, owners, and vendors** via phone and email * Respond to inquiries in **English and Spanish** promptly and professionally * Escalate urgent or complex issues to the appropriate stakeholders ### **Maintenance & Work Order Management** * Manage maintenance requests using **Buildium and PropertyMeld** * Triage, prioritize, and assign **work orders based on urgency** * Dispatch vendors, track progress, and follow up through completion * Ensure accurate documentation of all maintenance activities ### **Operational Coordination** * Create, assign, and track operational tasks within the system * Coordinate **inspections, showings, and property access** * Prepare and send notices (late notices, violations, renewals) * Support **move-ins and move-outs** ### **Process & Systems** * Follow **Standard Operating Procedures (SOPs)** for consistency and compliance * Maintain **organized, audit-ready records** for properties, tenants, and vendors * Identify workflow gaps and suggest process improvements ### **Requirements** * 2+ years of experience in **property management, operations, or customer-facing roles** * Hands-on experience with: * **Buildium (required)** * **PropertyMeld (required)** * Fluency in **English and Spanish (spoken and written)** * S
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