Jll
PropertyManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Property Manager at Jll. Skills: Property management, Residential operations, Team leadership. Enable and empower site teams. Lead manpower planning”
What You'll Achieve.
Ensure operational excellence; Drive service delivery standards; Maintain resident relationships; Maintain compliance; Optimize cost efficiency; Ensure performance scores meet benchmarks; Ensure resident satisfaction; Facilitate safety culture; Enhance residential living experience
Industry & Context.
Problem-solving; Decision-making
What They're Looking For.
Must Have
Bachelor's degree (any discipline), 8-10 years residential property/facility management, Expertise in soft services, Expertise in technical operations
What You'll Do.
Enable and empower site teams
Lead manpower planning
Foster cross-functional collaboration
Develop residential property operational budgets
Manage residential property operational budgets
Establish budgetary controls
Monitor budgetary controls
Optimize cost efficiency
Ensure accuracy of billing information
Ensure timely cost sheet submissions
Oversee vendor quotations
Oversee vendor invoices
Oversee payment follow-ups
Coordinate timely contract renewals
Coordinate invoice submissions
Monitor Service Level Agreements
Maintain Service Level Agreements
Monitor Key Performance Indicators
Maintain Key Performance Indicators
Ensure performance scores meet benchmarks
Implement complaint management processes
Conduct daily site inspections
Verify maintenance of facilities
Address resident queries
Address resident concerns
Communicate operational updates
Communicate service notifications
Maintain relationships with residents
Maintain relationships with committees
Maintain relationships with contractors
Maintain relationships with government authorities
Maintain relationships with statutory agencies
Ensure resident satisfaction
Ensure adherence to health regulations
Ensure adherence to life safety regulations
Ensure adherence to operational manuals
Implement risk assessment recommendations
Enforce risk assessment recommendations
Facilitate safety culture
Develop business continuity plans
Maintain business continuity plans
Respond to emergency maintenance situations
Prepare Daily Management Reports
Submit Daily Management Reports
Prepare Monthly Management Reports
Submit Monthly Management Reports
Maintain updated data repositories
Maintain resident communication records
Maintain property files
Coordinate as-built drawing libraries
Coordinate transition document libraries
Collaborate with Regional Operations
Collaborate with Head Office
Collaborate with SME teams
Collaborate with Training teams
Leverage technology for experience enhancement
Drive adoption of best practices
Implement resident-focused service initiatives
Implement amenity management programs
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Client stakeholders; Regional Operations; Head Office; SME teams; Training teams
Communication Scope
Verbal communication; Written communication
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. # Property Management Services Manager - Residential Operations ## Job Description **Lead comprehensive Property Management Services for residential property operations, ensuring operational excellence through innovation, technology adoption, and effective team leadership. Drive service delivery standards while maintaining strong resident relationships and compliance across all residential facility operations.** ## Responsibilities **Team Leadership & Development** • Enable and empower site teams through continuous guidance, coaching, and professional development • Lead manpower planning, recruitment, selection, and onboarding processes for residential operations • Foster cross-functional collaboration for seamless residential facility operations **Financial Management & Controls** • Develop and manage residential property operational budgets in collaboration with client stakeholders • Establish and monitor budgetary controls to optimize cost efficiency • Ensure accuracy of billing information and timely cost sheet submissions • Oversee vendor quotations, invoices, and payment follow-ups for residential services • Coordinate timely contract renewals and invoice submissions **Service Delivery & Performance Management** • Monitor and maintain Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for JLL and outsourced agencies • Ensure performance scores consistently meet or exceed excellence ben
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