Pavago
Staffing and Recruiting
PropertyManagementCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Property Management Coordinator at Pavago. Skills: Property management, Customer support, Operations coordination, Process improvement. Manage customer inquiries. Assist customers with reservations”
What You'll Achieve.
Ensure customer satisfaction; Maintain operational accuracy; Ensure processes run smoothly; Improve efficiency; Increase customer satisfaction; Maintain operational consistency; Keep operations organized; Support customers; Run property management systems efficiently
Industry & Context.
Resolve customer concerns; Escalate issues; Problem-solving abilities; Recommend solutions
Reliable internet connection, Dedicated workspace
What They're Looking For.
Must Have
Native-level English, Customer service experience, Typing speed 60 WPM, Phone communication skills, Email communication skills, Written communication skills, Proficiency with Google Workspace, Organizational skills, Administrative skills, Manage multiple open tasks, Manage multiple priorities, Experience working remotely, Reliable internet connection, Dedicated workspace, Attention to detail, Problem-solving abilities
Nice to Have
Property management experience, Self-storage industry experience, Leasing experience, Tenant management experience, Administrative operations experience, AppFolio experience, Easy Storage Solutions experience, Experience creating operational processes, Experience improving operational processes, Experience creating SOPs, Experience improving SOPs, Experience managing billing inquiries, Experience managing delinquency workflows
What You'll Do.
Manage customer inquiries
Assist customers with reservations
Assist customers with rentals
Assist customers with move-ins
Assist customers with move-outs
Assist customers with billing questions
Assist customers with gate access
Assist customers with lease inquiries
Maintain accurate customer records
Maintain accurate customer notes
Maintain accurate communication history
Resolve customer concerns
Escalate customer issues
Ensure positive customer experience
Process lease documentation
Coordinate move-in activities
Coordinate move-out activities
Monitor unit occupancy
Monitor rental activity
Maintain accurate property management records
Support daily operational tasks
Monitor delinquent accounts
Monitor outstanding balances
Send payment reminders
Send delinquency notices
Send follow-up communications
Assist customers with payment concerns
Escalate delinquent accounts
Maintain documentation of collection efforts
Maintain documentation of account status
Maintain organized records
Coordinate with local teams
Ensure documentation accuracy
Ensure customer records accuracy
Ensure lease files accuracy
Track outstanding tasks
Ensure timely follow-up
Support leadership with projects
Create Standard Operating Procedures
Document Standard Operating Procedures
Improve Standard Operating Procedures
Develop workflows for lead management
Develop workflows for rentals
Develop workflows for move-ins
Develop workflows for move-outs
Develop workflows for delinquency management
Develop workflows for customer communication
Develop workflows for reporting
Develop workflows for escalations
Identify process improvement opportunities
Help maintain operational consistency
Prepare reports on occupancy
Prepare reports on leads
Prepare reports on delinquency
Prepare reports on customer issues
Prepare reports on operational performance
Track unresolved issues
Recommend solutions for issues
Provide updates to leadership
Maintain clear communication across teams
Respond to customer support requests
Update customer records
Update lease documentation
Coordinate with local teams for site needs
Review operational reports
Review outstanding issues
Maintain SOP documentation
Support leadership with priorities
Keep operations organized
Run property management systems efficiently
How You'll Work.
Team & Collaboration
Work with leadership; Work with onsite teams; Coordinate with local teams; Communication across internal teams
Communication Scope
Customer inquiries; Written communication; Verbal communication; Phone communication; Email communication; Reporting; Updates to leadership
Process & Methodology
Process management, Workflow development, SOP creation
Full Job Description
### Job Title: Property Management Coordinator **Position Type:** Full-Time, Remote **Working Hours:** U.S. Business Hours ### About the Role We are seeking a highly organized and detail-oriented Property Management Coordinator to support the day-to-day operations of a growing self-storage portfolio. This role serves as the operational backbone of the business, ensuring customer inquiries, rentals, billing issues, delinquency management, move-ins, move-outs, and administrative processes are handled accurately and efficiently. The ideal candidate is proactive, customer-focused, and comfortable managing multiple responsibilities while maintaining organized records and clear communication. You will work closely with leadership and onsite teams to ensure smooth operations, exceptional customer service, and consistent execution of company processes. ### Responsibilities ### Customer Service & Tenant Support * Manage customer inquiries via phone, email, and messaging platforms. * Assist customers with reservations, rentals, move-ins, move-outs, billing questions, gate access issues, and lease-related inquiries. * Maintain accurate customer records, notes, and communication history. * Resolve customer concerns professionally and escalate issues when necessary. * Ensure a positive customer experience throughout the rental lifecycle. ### Property Management Operations * Process new rentals and lease documentation. * Coordinate move-in and move-out activities. * Monitor unit occupancy and rental activity. * Maintain accurate records across all property management systems. * Support daily operational tasks to ensure facilities run smoothly. ### Delinquency & Payment Management * Monitor delinquent accounts and outstanding balances. * Send payment reminders, notices, and follow-up communications according to company policies. * Assist customers with billing questions and payment-related concerns. * Escalate delinquent accounts when required. * Maintain accurate documentation of
Applying for this Property Management Coordinator role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Pavago?
Real rants from real employees. Read before you apply.