Pavago
Staffing and Recruiting
PropertyMaintenanceCoordinator
Neural analysis suggests this role is
optimal for Mid candidates.
“Property Maintenance Coordinator at Pavago. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Receive, log, and prioritize incoming maintenance requests. Categorize urgent issues”
What You'll Achieve.
maintenance issues are resolved quickly, professionally, and efficiently; maintenance operations running smoothly; maintenance tickets resolved within SLA timelines; Tenant satisfaction with maintenance response and resolution; Vendor completion quality and timeliness; Accuracy of maintenance documentation and records; Preventive maintenance completion rates; Reduction in unresolved or overdue work orders
Industry & Context.
remain calm and solutions-focused during emergencies or scheduling issues
What They're Looking For.
Must Have
2+ years of experience in property management, maintenance coordination, or facilities operations, Experience using property management systems such as Buildium, AppFolio, or Yardi, organizational and multitasking skills, Excellent written and verbal English communication skills, Proficiency with Google Workspace or Microsoft Office, Experience coordinating vendors, scheduling repairs, and tracking work orders
Nice to Have
Experience supporting portfolios with 100+ units or multiple properties, Familiarity with HVAC, plumbing, electrical, or general building systems, Understanding of OSHA, safety standards, or property compliance requirements, Experience implementing preventive maintenance programs, Background in residential, commercial, or multifamily property operations
What You'll Do.
and prioritize incoming maintenance requests
Categorize urgent issues
Create and manage work orders
Track maintenance requests from intake through completion and resolution
and technicians for repairs and inspections
Coordinate availability
and service confirmations
Verify vendor insurance
and compliance documentation
Follow up with vendors to ensure timely completion of work orders
Communicate professionally with tenants regarding maintenance updates and scheduling
Provide clear timelines and follow-through throughout the repair process
Confirm tenant satisfaction after maintenance completion
Escalate unresolved or emergency issues appropriately
Schedule recurring maintenance services
Maintain preventive maintenance calendars and tracking systems
Identify recurring maintenance issues and recommend operational improvements
Support property upkeep and long-term asset maintenance initiatives
audit-ready maintenance records and invoices
and service documentation are accurate and complete
Support compliance with OSHA
and local building requirements
Track maintenance costs and maintain structured reporting systems
Prepare weekly and monthly maintenance reports for leadership or property owners
Track KPIs including ticket resolution times
and maintenance costs
Maintain accurate documentation and operational visibility across all properties
How You'll Work.
Team & Collaboration
act as the central point of coordination between tenants, vendors, property managers, and ownership teams
Communication Scope
Excellent written and verbal English communication skills; Communicate professionally with tenants regarding maintenance updates and scheduling; Provide clear timelines and follow-through throughout the repair process
Full Job Description
### **Property Maintenance Coordinator** **Position Type:** Full-Time, Remote **Location:** Remote **Working Hours:** U.S. Business Hours ### **About the Role** We’re hiring a highly organized and proactive Property Maintenance Coordinator to oversee maintenance operations across residential and/or commercial properties. This role is responsible for managing the full maintenance lifecycle — from tenant request intake and vendor scheduling to work order completion and preventive maintenance tracking. You will act as the central point of coordination between tenants, vendors, property managers, and ownership teams to ensure maintenance issues are resolved quickly, professionally, and efficiently. The ideal candidate is detail-oriented, calm under pressure, and experienced managing multiple maintenance requests while maintaining excellent communication and operational follow-through. This is not a passive administrative role — we’re looking for someone who takes ownership, prioritizes effectively, and keeps maintenance operations running smoothly. ### **What You’ll Own** ### **Maintenance Request Management** • Receive, log, and prioritize incoming maintenance requests from tenants and property managers • Categorize urgent issues such as plumbing leaks, HVAC failures, electrical concerns, or safety hazards • Create and manage work orders using property management platforms such as Buildium, AppFolio, or Yardi • Track maintenance requests from intake through completion and resolution ### **Vendor Coordination & Scheduling** • Schedule vendors, contractors, and technicians for repairs and inspections • Coordinate availability, timelines, and service confirmations • Verify vendor insurance, licensing, and compliance documentation • Follow up with vendors to ensure timely completion of work orders ### **Tenant & Client Communication** • Communicate professionally with tenants regarding maintenance updates and scheduling • Provide clear timelines and follow-through througho
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