PropertyHelpdeskAdvisor

Job Description: **1 Help Desk Advisor Roles Available (Multichannel) Location:** Bupa Place, Salford **Salary:** Up to £28,000 + Bupa benefits **Hours:** 37.5 per week | Monday–Friday | Core hours between 8am–6pm **Hybrid Working:** Office-based for the first 6 months, then 1 day/week from home **About the Role** We recently launched a brand-new Property Helpdesk, and we’re looking for someone to join the team. You’ll be the first point of contact for property-related issues across Bupa’s UK sites, from care homes and dental practices to corporate offices. Whether it’s a broken light, a faulty fridge, or a dental chair that’s decided to take the day off, you’ll be the one making sure the right people are on the case. You’ll log and manage requests using our CAFM system (Job Logic), follow up with contractors and internal teams, and keep things moving. It’s fast-paced, varied, and genuinely important work and you’ll be part of a team that’s learning and growing together. **What You’ll Be Doing** * Logging and managing property issues across Bupa’s UK sites using Job Logic * Prioritising and escalating incidents, especially critical (P1) ones * Coordinating with internal teams and external contractors to resolve issues * Following up and closing off jobs in the system * Supporting with reporting, quotes, and admin tasks * Balancing customer service with system/data accuracy * Collaborating in a newly formed team, learning and growing together **What We’re Looking For** We’re after people who are: * Organised and detail-focused * Calm under pressure and good at juggling tasks * Great communicators who enjoy working with others * Experienced in customer service or helpdesk roles * Comfortable using systems and keen to learn If you’ve worked in facilities or property before, that’s a bonus but not essential. What matters most is your attitude, your reliability, and your ability to work well in a team. **Benefits** Our benefits are designed to make health happen for our