Allstate
PropertyAdjuster-Inside
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Property Adjuster - Inside at Allstate. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. virtually inspecting damages. investigating coverage”
What You'll Achieve.
settling claims promptly and accurately; delivering high-quality and efficient claim resolutions
Industry & Context.
Problem Solver; sharp critical thinking skills
rotational Saturday duty, mandatory weekend shift, Ability to work on site in office, willing to work some weekends and extended hours if necessary, background investigation, obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor, submit to a background investigation
What They're Looking For.
Must Have
Ability to work on site in office, Residency within the posted location is mandatory for this role
Nice to Have
1+ years of previous customer service experience required, Previous industry experience is highly desired, Proficiency in using Xactimate and other relevant software for virtual assessments is preferred, Ability to assess property damages and accurately determine claim coverage, Excellent negotiation and communication skills to interact with customers and stakeholders remotely, Ability to work independently and manage time efficiently in a virtual work environment, Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions
What You'll Do.
virtually inspecting damages
investigating coverage
settling claims promptly and accurately
interacting with customers
handling water losses
performing detailed reviews of damage
interpreting policies to determine coverage
evaluating and negotiating claims settlements with customers
third party carriers and claimants
executing policies along policy agreements
keeping a clear record of work in a claims system
How You'll Work.
Team & Collaboration
interacting with customers, contractors, and vendors; negotiate claims settlements with customers, vendors, third party carriers and claimants
Communication Scope
Effective Communicator; phone; emails; video chat; voice calls; email; text messages; Business Communications; Commutations
Full Job Description
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. **Job Description** **A day in the life of an inside Property Adjuster, and what it takes to do the job!** As a Moderate Inside Property Adjuster, you will provide exceptional service to our policyholders. Working remotely from your home office, your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will be interacting with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration. This communication will take place through different channels, including voice calls, email, and text messages. This role places a particular focus on water losses, ensuring that our customers receive the highest level of support and resolution for these specific claims. **You 'll wear a few hats that will require a level of experience:** · The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always. · The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage. · The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer th
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