EOS IT Solutions
Technology and Logistics
ProjectSupportCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Project Support Coordinator at EOS IT Solutions. Skills: Project support, LMR systems, RF licensing. Ensure data integrity and up-to-date status. Support project delivery schedules”
What You'll Achieve.
Ensure rapid triage; Ensure efficient routing; Ensure timely resolution; Track resolution against SLAs; Ensure global compliance; Ensure optimal spectrum management
Industry & Context.
Problem-solving; Critical thinking; Troubleshooting
Lifting large/heavy objects, Physical integration/maintenance work, Work hours 6am-2:30pm
What They're Looking For.
Must Have
Minimum of 3 years experience in a similar position, Proven track record in project delivery, Exceptional interpersonal skills, Ability to be self-motivated and accountable, Ability to think creatively as well as methodically, Knowledge of Security communications related hardware and signal flow, Ability to read and understand plans, Ability to do any additional configuration that is required, Interpersonal skills, Customer service skills, Conflict resolution skills, Willingness to learn and adapt, Ability to work both independently as well as with a team, Critical thinking ability, Problem-solving ability, Flexibility and adaptability to change and hours of work, Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work
What You'll Do.
Ensure data integrity and up-to-date status
Support project delivery schedules
Support resource alignment
Support site access requests
Support development of LMR training materials
Support maintenance of LMR training materials
Coordinate training sessions
Onboard new project personnel on LMR processes
Onboard new project personnel on project status
Oversee lifecycle of LMR support requests
Oversee lifecycle of LMR faults
Ensure rapid triage of LMR faults
Ensure efficient routing of LMR faults
Ensure timely resolution of LMR faults
Conduct initial assessment of LMR faults
Conduct initial assessment of service requests
Prioritize LMR faults
Ensure accurate routing of LMR faults
Track resolution of faults
Track resolution of service orders
Coordinate radio repair processes
Coordinate system repair processes
Engage appropriate technical resources
Engage appropriate vendor resources
Manage responses for LMR-related tickets
Manage resolution for LMR-related tickets
Manage responses for SmartPTT support requests
Manage resolution for SmartPTT support requests
Manage regulatory requirements for Radio Frequency (RF) licensing
Ensure global compliance for RF licensing
Ensure optimal spectrum management for LMR systems
Manage RF license application process
Ensure data is updated to relevant tracker
Manage domestic regulatory application process for new RF
Manage international regulatory application process for new RF
Manage modifications of existing RF sites
Manage renewals of existing RF sites
Translate foreign documentation into English
Ensure each country's specific legal process is followed
Maintain central database of all active licenses
Optimize central database of all active licenses
Research appropriate RF spectrum for LMR systems
Analyse appropriate RF spectrum for LMR systems
How You'll Work.
Team & Collaboration
Coordinate with TPM; Coordinate with Legal; Engage technical resources; Engage vendor resources
Process & Methodology
Project delivery
Full Job Description
OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. This position will be covering the hours of 6am-2:30pm WHAT YOU WILL DO: We are looking for a driven and detail-oriented LMR (Land, Mobile including: Ensuring data integrity and up-to-date status across all key LMR tracking systems. Supporting project delivery schedules, resource alignment, and site access requests for technical personnel and subcontractors. Supporting the development and maintenance of LMR training materials and documentation, coordinating training sessions, and onboard new project personnel (EPMs, vendors, colleagues) on LMR processes and project status. Overseeing the lifecycle of LMR support requests and faults, ensuring rapid triage, efficient routing, and timely resolution according to established SLAs; including: Overseeing the LMR fault reporting and support ticket lifecycle, from initial intake to resolution tracking. Conducting initial assessment and triage of LMR faults and service requests, prioritizing and ensuring accurate routing to appropriate technical teams. Tracking resolution of faults and service orders against established SLAs. Coordinating radio and system repair processes by engaging appropriate technical and vendor resources and managing responses and resolution for all LMR-related tickets and SmartPTT support requests. Managing all regulatory requirements related to Radio Frequency (RF) licensing, ensuring global compliance and optimal spectrum management for LMR systems, includi
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