Guidehouse
Hospital
ProjectSupervisorHospitalA/RPFSRevenueCycle
“Project Supervisor - Hospital A/R - PFS - Revenue Cycle at Guidehouse. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, people management. overseeing the daily operations of a project(s). management of the project staff”
What You'll Achieve.
meeting or exceeding the Operational goals of our clients and Company; Meet or exceed revenue goal for project; Monitor and ensure Team Members meet or exceed established productivity goals; Ensure aging of accounts falls within client and company guidelines
Industry & Context.
Analytical Skills; Take “supervisor” calls when a Team Member needs assistance with a patient or account work; Research and respond to all client and patient inquiries; Try to resolve account balances to zero
Up to 10% Travel, Individuals must be able to work an eight hour shift between the hours of 8:30 AM CT - 5:30 PM CT, no remote work initially but opportunity for some hybrid (in office/remote) after training, open to relocation to San Antonio
What They're Looking For.
Must Have
Bachelor's Degree and a minimum 5 years' of prior relevant experience or an AA Degree and a minimum of 7 years' prior relevant experience, Previous experience within a healthcare provider, insurance, professional business or outsourcing company, Of the five years of relevant experience required, a minimum of two years must include people management experience
Nice to Have
Multiple systems experience, Ability to initiate and follow through on projects and work independently
What You'll Do.
overseeing the daily operations of a project(s)
management of the project staff
and meeting or exceeding the Operational goals of our clients and Company
overlapping related business activities with pre-admissions
apply new and emerging approaches to our clients’ business processes
follow and ensure that client policies and procedures are followed
Monitor and ensure team member Compliance with State and Federal Laws and Guidelines
Coordinate and conduct interviewing of potential new hires
Training of new Team Members
On-going training and mentoring of Team Members
Complete monthly account reviews for each patient account representative on the project
Ensure Team Member and project compliance with HIPAA standards
Receives and reviews client project reports generated from supervised Team Members
Monitor and ensure all staff member’s compliance with Company/Client standards
Monitor Team Member phone calls for adherence to client and Company/client expectations
Monitor Team Member attendance and punctuality
Communicate Team Member non-compliance with Operations Manager
Conduct disciplinary counseling including performance improvement plans as required
Complete annual evaluation of staff
Take “supervisor” calls when a Team Member needs assistance with a patient or account work
Complete all assigned projects in a timely manner
Assist all staff members with their questions in the absence of their Project Supervisor
Meet or exceed revenue goal for project
Conduct weekly team meetings to ensure the on-going understanding of client and company expectations
Monitor and ensure Team Members meet or exceed established productivity goals
reviews and approves monthly client invoices for accuracy
Identify and communicate trends and issues to Operations Manager & Client
Works with management in developing policies
Promote teamwork and a positive work environment
Verify accuracy of all correspondence prior to sending to the client
Provide scheduled and requested reports
Ensure aging of accounts falls within client and company guidelines
Ensure compliance of all client policies and procedures by staff
Research and respond to all client and patient inquiries received by telephone and mail
Update patient demographic information and initiate account adjustments
Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections
Ensure daily files are being received and posted
Ensure completion of client reconciliations to ensure account balance accuracy
How You'll Work.
Team & Collaboration
work closely with Managing Consultants, Operations Managers; Coordinate and conduct interviewing of potential new hires and bring recommendations to Operations Manager; Communicate Team Member non-compliance with Operations Manager; Assist all staff members with their questions in the absence of their Project Supervisor; Conduct weekly team meetings; Identify and communicate trends and issues to Operations Manager & Client; Works with management in developing policies; Promote teamwork
Communication Scope
written and verbal communication skills
Process & Methodology
overseeing the daily operations of a project(s), management of the project staff, developing, implementing, managing, and meeting or exceeding the Operational goals, Complete all assigned projects in a timely manner, Ability to initiate and follow through on projects
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