FourKites
ProjectSpecialist,NetworkGrowth
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Project Specialist, Network Growth at FourKites. Skills: managing our customers and carriers experience, carrier and broker onboarding process, carrier onboarding onto the FourKites platform, account management, product feedback. Leading carrier onboarding onto the FourKites platform. Driving carrier calls, setting follow-up tasks, and action items”
What You'll Achieve.
achieving individual quarterly OKRs and KPIs; prevent disruptions; automate routine tasks; optimize performance across their supply chain; make faster decisions
Industry & Context.
tackle complex challenges; diagnosing unique integration challenges; diagnose and solve complex technical and operational problems; critical thinking
What They're Looking For.
Must Have
Proficient in MS Office, Google Apps, and CRM tools, Customer-facing experience
Nice to Have
Bachelor's degree from an accredited university, Experience in logistics or SaaS a plus, Experience with AI/automation tools a plus
What You'll Do.
Leading carrier onboarding onto the FourKites platform
Driving carrier calls
setting follow-up tasks
Providing regular updates on onboarding and compliance progress to customers
and regular interaction with customers including presentations and decisions on what work to take on and how to best go about taking on that work
and accurate records in our CRM as well as updating other relevant internal documentation
Identifies and implements best practices for capturing and utilizing visibility data
Engages carriers to improve operations and tracking quality through proactive account management
Monitors data and collaborates with carriers and shippers to resolve issues promptly
Provides regular updates on implementation progress and challenges
Coordinates with customers and support teams to prioritize issue resolution
Liaison with carrier onboarding teams to enhance experience
Manage carrier dependencies to accelerate adoption
Completing strategic projects as assigned
collaborating to complete company and department OKRs
Responsible for achieving individual quarterly OKRs and KPIs
How You'll Work.
Team & Collaboration
cross-functionally with Marketing, Sales, and Engineering to streamline processes and improve our product; collaborating to complete company and department OKRs; Acting as a stakeholder and a voice for Operations and our carriers; collaborates with carriers and shippers to resolve issues promptly; Coordinates with customers and support teams to prioritize issue resolution; Liaison with carrier onboarding teams to enhance experience
Communication Scope
verbal and written communication skills; Comfortable talking to a wide variety of people, including senior leadership
Process & Methodology
manage multiple projects at the same time, Completing strategic projects as assigned
Full Job Description
At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As a Project Specialist, Network Growth with FourKites you’ll be the mastermind behind our customers’ success - managing our customers and carriers experience through your relationships and technical expertise. You’ll become an industry expert, partnering with shippers, brokers, and carriers to unify communication in one place - the FourKites platform. You’ll wow them with your quick and flawless execution of our carrier and broker onboarding process. The Project Specialist, Network Growth role offers full-time and part-time schedule options for qualified candidates. What you’ll be doing: Leading carrier onboarding onto the FourKites platform — diagnosing unique integration challenges, adapting to evolving requirements, and engineering the right solution for each carrier Driving carrier calls, setting follow-up tasks, and action items Ability to navigate and understand enterprise level software & diagnose and solve complex technical and operational problems Understanding customer and company business objectives to determine and execute on carrier onboarding and compliance goals Providing regular updates on onboarding and compliance progress to customers. Direct, independent, and regular interaction with customers including presentations and decisions on what work to take on and how to best go about taking on that work. Maintaining clear, updated, and accurate records in our CRM as well as updating other relevant internal documentation Identifies and implements best practices for capturing and utilizing visibility data. Engages carriers to improve operations and tracking quality throu
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