Jll
ProjectOperationsLead(MEA)
“Project Operations Lead (MEA) at Jll. Skills: Process management, Cross-functional coordination, Vendor management, Stakeholder management. Develop project execution plans. Upload project documentation”
What You'll Achieve.
Excellence in delivery; Data integrity; Regional performance; Operational consistency; Successful execution across all assigned initiatives; Deliverables meet quality, regulatory, and client standards; Meet contractual obligations; Support country-level growth targets; Ensure full adherence to contractual requirements; Report on KPIs, service levels, and performance measures; Ensure PMWeb data remains accurate and up to date; Improve collaboration and efficiency; Ensure all reporting meets client and JLL standards
Industry & Context.
Proactive, solutions-oriented mindset; Resolve technical issues
Flexibility across EMEA time zones, Periodic travel across markets, Availability for escalation management and critical issue resolution
What They're Looking For.
Must Have
5-7 years in a similar role in corporate account or service delivery environment, Experience managing sensitive client or firm matters, Ability to translate client needs into business growth opportunities, Proven success delivering complex initiatives on time and within budget, Experience managing senior-level client relationships, Background in corporate account or service delivery environments, Ability to manage multiple workstreams across regions, Experience converting business needs into measurable value, Advanced knowledge of management methodologies, tools and industry best practices, Proficiency with management platforms, scheduling tools, and financial systems, Expertise in budgeting, cost control, and financial analysis, understanding of service delivery frameworks, Knowledge of regulatory and compliance standards, Executive presence and communication skills, Ability to build trust and influence stakeholders, Adaptability and resilience in dynamic environments, Proactive, solutions-oriented mindset, High integrity, professionalism, and sound judgment
What You'll Do.
Develop project execution plans
Upload project documentation
Monitor project progress
Provide analytical insights
Collate supply chain quotations
Ensure quality standards
Serve as primary point of contact
Ensure PMWeb is updated
Build stakeholder relationships
Collaborate on capital works
Maintain client business understanding
Validate project quotations
Identify financial process gaps
Support growth targets
Identify cross-selling opportunities
Ensure contractual adherence
Manage contract changes
Maintain documentation
Escalate contractual issues
Facilitate project information flow
Ensure PMWeb data accuracy
Share PMWeb knowledge
Coordinate communication
Deliver clear reporting
Drive process standardization
Define system standards
Ensure system adoption
Resolve technical issues
Maintain system performance
How You'll Work.
Team & Collaboration
Cross-functional coordination; Collaborate with the Client and Project Managers; Coordinate with the D&C team; Coordinate communication across time zones; Share PMWeb knowledge to improve collaboration
Communication Scope
Executive presence and communication skills; Build trust and influence stakeholders; Deliver precise and clear reporting
Process & Methodology
Project execution plans, Scheduling, Risk mitigation, Scope changes, Change control processes, Capital works planning, Project documentation, Contract management, Risk mitigation strategies, Audit trails, Project information flow, Project Managers
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