Omaze
Property & Partnerships
ProjectManager:WinnerRelationship
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Project Manager: Winner Relationship at Omaze. Skills: End-to-end winner relationship management, Primary point of contact for winners, Building genuine relationships with winners, Setting clear expectations on timelines and next steps, Coordinating winner logistics and documentation, Partnering with internal teams to plan winner communications, Tracking progress against timelines, Maintaining accurate records and winner status updates, Supporting planning and execution of winner-facing moments,”
Industry & Context.
Proactive and solutions-focused, spotting problems early and taking ownership to resolve them; Proactively flag risks, delays, or issues, proposing solutions early
Travel regularly across Germany for winner reveals (winners can live anywhere in the country)
What They're Looking For.
Must Have
Experience in relationship management, customer experience, concierge services, account management, or high-touch customer support, Clear, confident communicator, able to build trust quickly and handle sensitive situations with empathy and discretion, Highly organised and detail-oriented, comfortable managing multiple winners or timelines at once, Thrive in fast-paced environments and stay calm when plans change, Proactive and solutions-focused, spotting problems early and taking ownership to resolve them, Stakeholder management skills and enjoy collaborating across teams to get things done, Balance “making magic” for winners with operational rigor, compliance needs, and process discipline, Travel regularly across Germany for winner reveals, German and English are business fluent (written and spoken)
What You'll Do.
Own end-to-end winner relationship management for Germany
from notification to fulfilment and post-win wrap-up.
Be the primary point of contact for winners
responding quickly and empathetically in German.
Build genuine relationships with winners while setting clear expectations on timelines and next steps.
Coordinate winner logistics and documentation
including verification steps
in close partnership with Legal and Operations.
Partner with internal teams to plan winner communications
ensuring a consistent
Track progress against timelines and proactively flag risks
proposing solutions early.
Maintain accurate records and winner status updates
ensuring organisation
and audit-ready documentation.
Support planning and execution of winner-facing moments such as content capture
and PR or marketing activity (where applicable).
Gather insights from winner experiences and feedback to improve processes
and the overall journey.
How You'll Work.
Team & Collaboration
Work cross-functionally with Marketing, Finance, Customer Support, and our Property and Prize partners; Partner with internal teams to plan winner communications, milestones, and key moments; Stakeholder management skills and enjoy collaborating across teams to get things done
Communication Scope
Clear, confident communicator; Respond quickly and empathetically in German; Build genuine relationships with winners; Setting clear expectations on timelines and next steps
Process & Methodology
Tracking progress against timelines, Proactively flag risks, delays, or issues, proposing solutions early, Maintain accurate records and winner status updates, Organised and detail-oriented, comfortable managing multiple winners or timelines at once
Full Job Description
Omaze is reinventing fundraising by offering people the chance to win once-in-a-lifetime prizes while raising millions for charities around the world. Since launching in the UK in 2020, we've become one of the fastest-growing companies in the country and now, we’re scaling our impact across Europe. We launched in Germany in June 2025 with ambitious growth goals and a clear mission: raise significant funds for local charities while delivering unforgettable experiences to our customers. In the UK alone, we've raised nearly £100 million for charity, and created over 40 new millionaires. Now, we’re building a standout team in Germany – and we need your help to do it. Learn more at omaze.de http://omaze.de. About the Job Happy customers and thrilled winners are at the absolute heart of everything we do at Omaze. We’re looking for a Project Manager: Winner Relationship to deliver a standout, high-touch experience for our winners in Germany. You'll be their dedicated point of contact from the second they get that life-changing phone call, all the way through prize fulfillment and beyond. Winning an amazing prize like a multi-million-euro house, a luxury car, or a huge cash payout is obviously a dream come true, but it can actually be a bit overwhelming for people. We are looking for someone who can step in as a warm, empathetic, and highly organized guide. Your job is to make sure every winner feels the love and celebration they deserve while easing them through a completely seamless experience. In this role, you will work cross-functionally with Marketing, Legal, Finance, Customer Support, and our Property and Prize partners to keep processes smooth and timelines on track. You will help protect the magic of the Omaze brand while making sure every winner experience is compliant, well-managed, and memorable. What You’ll be doing - Own end-to-end winner relationship management for Germany, from notification to fulfilment and post-win wrap-up. - Be the primary point of contac
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