TELUS Digital
Technology
ProjectManager,TrainingTransformationInitiatives
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“Project Manager, Training Transformation Initiatives at TELUS Digital. Skills: Training operations, Process transformation, Project delivery. Conduct discovery projects. Assess training operations”
What You'll Achieve.
Achieve time savings; Achieve cost reductions; Improve gross margin; On-time milestone delivery; Successful new client launches; Successful new location openings; Maintain project health; Achieve adoption rates; Improve stakeholder satisfaction; Deliver standardized processes; Deliver SOPs
Industry & Context.
Root cause analysis; Quantify operational inefficiencies
What They're Looking For.
Must Have
5+ years project management, 5+ years operations management, 5+ years leadership experience, Process improvement experience, Operational transformation experience, Training operations experience, Analytical skills, Manage end-to-end delivery, Implement technology solutions, Change management skills, Stakeholder engagement skills, Written communication skills, Verbal communication skills
Nice to Have
PMP certification preferred, Familiarity with Agile methodologies, Familiarity with project management tools
What You'll Do.
Conduct discovery projects
Assess training operations
Identify inefficiencies
Perform time-motion studies
Uncover cost reduction
Benchmark training processes
Support standardization
Deliver recommendations
Design improved processes
Implement improved processes
Drive margin improvement
Align process changes
Identify technology solutions
Implement technology solutions
Improve training delivery
Lead platform deployment
Coordinate with vendors
Ensure seamless integrations
Monitor effectiveness
Create communication plans
Create training materials
Create enablement resources
Measure change adoption
Report change adoption
Ensure sustainable impact
Lead client onboarding
Oversee operational readiness
Manage launch checklists
Manage launch timelines
Manage risk mitigation
Coordinate cross-functional resources
Ensure smooth go-lives
Ensure on-time go-lives
Facilitate status meetings
Provide status updates
Coordinate with client teams
Develop mitigation strategies
Maintain project dashboards
How You'll Work.
Team & Collaboration
Cross-functional teams; Training teams; Operations teams; Finance teams; IT teams; Client teams; Senior leadership
Communication Scope
Written communication; Verbal communication
Process & Methodology
Project management, End-to-end delivery, New launches, Rollouts, Agile methodologies, Project management tools
Full Job Description
PROJECT MANAGER, TRAINING TRANSFORMATION INITIATIVES Location: Guatemala / El Salvador Work style: WFH Modality: Full-time WHO WE ARE Welcome to TELUS Digital https://www.telusdigital.com/, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. ABOUT THE ROLE The Project Manager, Training Transformation Initiatives, is responsible for leading and delivering high-impact transformation projects within the training operations space. This role drives discovery, process improvement, technology adoption, and operational efficiency across training delivery. The position requires close collaboration with cross-functional teams to identify inefficiencies, reduce costs, standardize processes, and improve gross margin — while ensuring successful launches for new clients and new location openings. KEY RESPONSIBILITIES: 1. DISCOVERY & OPERATIONAL ANALYSIS - Conduct structured discovery projects to assess the current state of training operations - Identify and document inefficiencies, bottlenecks, and gaps across training delivery workflows - Perform time-and-motion studies and data analysis to uncover time savings and cost reduction opportunities - Benchmark training processes to support standardization across locations and accounts - Deliver actionable findings and prioritized recommendations to leadership 2. PROCESS IMPROVEMENT & STANDARDIZATION - Design and implement improved training processes that reduce waste and increase throughput - Develop standard operating procedures (SOPs) and playbooks for training operations - Drive initiatives that directly improve gross margin through cost efficiency and scalability - Collaborate with Training, Operations, and Finance teams to align process c
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