MSX International
automotive
ProjectManager-RepairOptimizationandCompliance
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“Project Manager - Repair Optimization and Compliance at MSX International. Skills: project management, delivery management, operational performance, continuous improvement, stakeholder management, client relationship management, compliance. Architect the annual Value Stream Operational Plan, defining project launches, extensions, renewals, and workforce strategies.. Translate strategic vision into actionable delivery objectives.”
What You'll Achieve.
drive sustainable growth; optimize financial performance and resource allocation; drive mutual success; exceed expectations; maximize renewal potential; ensure delivery excellence; enable rapid problem-solving and risk management; enabling data-driven decision-making; drive engagement, retention, and high performance; advance both individual and organizational success; maximize client lifetime value; maintaining organizational integrity; demonstrate our commitment to excellence; ensuring adherence to all applicable Company policies and procedures
Industry & Context.
Excellent analytical and problem-solving skills, with a focus on data-driven operational excellence.; rapid problem-solving and risk management
What They're Looking For.
Must Have
7+ years of experience in project management or delivery management, specifically in repair or automotive industries., Proven track record of managing multiple projects simultaneously with P&L (budget/forecasting) responsibility., Experience in leading and developing cross-functional teams and managing direct reports via performance dialogues., Business level proficiency in English and Japanese (both written and verbal).
Nice to Have
Knowledge of quality standards (ISO9001) and specific industry certifications (e.g., TISAX) is highly preferred.
What You'll Do.
Architect the annual Value Stream Operational Plan
defining project launches
and workforce strategies.
Translate strategic vision into actionable delivery objectives.
Lead annual project budgeting initiatives and establish robust forecasting processes.
Build and nurture strategic client relationships.
Champion client satisfaction by monitoring key performance indicators and implementing innovative solutions.
Serve as the trusted advisor for escalations.
Work collaboratively with Sales to identify growth opportunities
address client concerns
and maximize renewal potential.
Drive operational performance by empowering Project Managers to execute Project Management Plans.
Identify and deploy strategic mitigation actions.
Establish scalable escalation frameworks.
Leverage advanced business analytics to gain actionable insights into operational KPIs and service quality.
Design and implement transformative Continuous Improvement initiatives.
Systematically track improvement implementation and celebrate wins.
Develop and maintain comprehensive operational excellence frameworks.
Mentor Project Managers in developing their teams.
Conduct meaningful Performance Development Dialogues with direct reports.
Ensure all team members have robust People Development Plans.
Provide strategic technical expertise to the Sales team.
Lead project extensions and renewals with commercial acumen.
Ensure timely and compliant approvals in accordance with the Company's Delegation of Authority Policy.
Partner with the Global Audit & Assurance team to uphold rigorous standards and maintain ISO9001/TISAX certifications.
Support internal audit activities and proactively manage certification maintenance and renewal processes.
Foster a compliance-first culture within assigned Delivery teams.
How You'll Work.
Team & Collaboration
Collaborate with the Regional Delivery Leader to architect the annual Value Stream Operational Plan.; Work collaboratively with Sales to identify growth opportunities, address client concerns, and maximize renewal potential.; Partner with Global Lean and Regional Delivery Leaders to design and implement transformative Continuous Improvement initiatives.; Provide strategic technical expertise to the Sales team, shaping competitive proposals.; Lead project extensions and renewals with commercial acumen, orchestrating cross-functional collaboration.; Partner with the Global Audit & Assurance team to uphold rigorous standards.; Support internal audit activities.; Foster a compliance-first culture within assigned Delivery teams.
Communication Scope
Business level proficiency in English and Japanese (both written and verbal).
Process & Methodology
project management, delivery management, Project Management Plans execution, P&L responsibility, budgeting, forecasting, multiple projects management
Full Job Description
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. Key Responsibilities: Strategic Planning & Alignment * Collaborate with the Regional Delivery Leader to architect the annual Value Stream Operational Plan, defining project launches, extensions, renewals, and workforce strategies that drive sustainable growth * Translate strategic vision into actionable delivery objectives for Project Managers, ensuring seamless alignment between Project Management Plans and organizational goals * Lead annual project budgeting initiatives and establish robust forecasting processes that optimize financial performance and resource allocation Client & Stakeholder Management * Build and nurture strategic client relationships through proactive business reviews and performance partnerships that drive mutual success * Champion client satisfaction by monitoring key performance indicators and implementing innovative solutions that exceed expectations * Serve as the trusted advisor for escalations, turning challenges into opportunities for deeper client engagement and loyalty * Work collaboratively with Sales to identify growth opportunities, address client concerns, and maximize renewal potential Operational Performance & Delivery Excellence * Drive operational performance by empowering Project Managers to execute Project Management Plans with precision and accountability * Identify and deploy strategic mitigation actions that transform obstacles into competitive advantages and ensure delivery excellence * Establish scalable escalation frameworks that enable rapid problem-solving and risk management at both project and client levels * Leverage advanced busin
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