ProjectManagerOperations&CustomerCare

The resource, reporting to the Head of Head of Project Operations & Customer Care, will be responsible for the evaluation, organization, implementation and monitoring of the Projects / CRs of the Operations & Customer Care area, to guarantee their release in compliance with time and costs and, at the same time, monitor the expected benefits and any deviations by actively proposing related remediation actions. **Key Responsibilities** • Implement Project Management practices in accordance with existing project governance rules • Determine project staffing by involving internal areas and managing external vendors where necessary • Develop and maintain the project schedule / CR • Involve stakeholders to determine the cost of the project / CR and have it approved by the parties involved • Plan (Forecast), manage and monitor costs for the entire duration of the activity • Promote effective communication between project team resources • Organize the decision-making and operational committees through which the project / CR control process is periodically carried out (CR Board, Steering Committee, Work Progress Status, etc.) • Promote all measures aimed at preventing risks and managing issues • Produce relevant documentation and project monitoring reports • Proactively identify the project needs of the Operations & Customer Care area to create the CR baseline to be implemented in line with the area's objectives • Guarantee high quality standards, in achieving project / CR KPIs in alignment with Governance **Requirements (Educational Qualifications, Work Experience, Technical, Language and other Specialized skills):**  Master degree in Economics or Management Engineering or similar  3/5 years’ experience in Project Management roles preferable within Banking Industry  PMO certification is a plus  Experience in working in Agile is a plus  Proven experience in working in a complex and international environment  Proven experience in dealing with third parties  Deep knowle