Acquire Asia Pacific Philippines Inc.
Tech / AI / Software
ProjectManager(CustomerSupport)
Neural analysis suggests this role is
optimal for Mid candidates.
“Project Manager (Customer Support) at Acquire Asia Pacific Philippines Inc.. Skills: Project Management, Customer Support, Salesforce CRM, Data Analysis, Process Documentation. Support cross-functional projects and initiatives.. Navigate ambiguity, interpret technical requirements, and create clear documentation, process flows and deep-dive data analysis.”
Industry & Context.
interpret technical requirements; deep-dive data analysis; Conduct data analysis to uncover insights, identify trends, and support data-driven decision-making; synthesize complex problems; make clear, actionable recommendations
What They're Looking For.
Must Have
5+ years of experience in a Business Analyst, Project Manager, or Technical Analyst role., Expert understanding of Salesforce CRM, data, and related processes., Technical release documentation, and systems integration concepts., Experience writing BRDs, user stories, and other technical documents., Demonstrated ability to synthesize complex problems and make clear, actionable recommendations., Exceptional attention to detail, documentation skills, and organizational abilities., communication and stakeholder management skills across technical and non-technical audiences., Comfortable working independently and under tight timelines.
Nice to Have
Proficient in JIRA, Confluence, Google Sheets/Docs/Slides, and Lucidchart (or similar diagramming tools).
What You'll Do.
Support cross-functional projects and initiatives.
interpret technical requirements
and create clear documentation
process flows and deep-dive data analysis.
Create and maintain detailed process documentation
and data flow diagrams using Lucidchart or similar tools.
Understand Support operations and call center environments
including case management
and common operational challenges.
Drive discovery efforts
facilitating discussions to understand business needs
Review and contribute to business requirements documents (BRDs) and technical specifications.
Work closely with program managers
project managers and technical teams to ensure alignment and clarity on project deliverables.
Analyze and document project outputs related to SFDC release notes and technical documentation.
Conduct data analysis to uncover insights
and support data-driven decision-making.
Navigate ambiguity and proactively push work forward without needing extensive direction.
Coordinate across departments to align on objectives and resolve blockers.
How You'll Work.
Team & Collaboration
support cross-functional projects and initiatives; Work closely with program managers, project managers and technical teams to ensure alignment and clarity on project deliverables; Coordinate across departments to align on objectives and resolve blockers
Communication Scope
communication and stakeholder management skills across technical and non-technical audiences
Process & Methodology
Project Management, cross-functional projects, project deliverables, program managers, project managers
Full Job Description
# Project Manager (Customer Support) Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers. RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions. This is where you and your skills come in. We’re currently looking for: A detail-oriented, data-driven Project Manager to support cross-functional projects and initiatives. This hybrid PM/BA role requires someone who can navigate ambiguity, interpret technical requirements, and create clear documentation, process flows and deep-dive data analysis. The ideal candidate thrives in fast-paced environments, understands IT systems with an emphasis on Salesforce data, processes, and integrations with high proficiency in tools like JIRA, Confluence, excel, and Google Suite. To succeed in this role you must have experience in: * Technical writer; Create and maintain detailed process documentation, dependency maps, and data flow diagrams using Lucidchart or similar tools. * Strong understanding of Support operations and call center environments, including case management, agent workflows, frontline team needs, and common operational challenges * Drive discovery efforts, facilitating discussions to understand business needs, workflows, and system impacts. * Revie
Applying for this Project Manager (Customer Support) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Acquire Asia Pacific Philippines Inc.?
Real rants from real employees. Read before you apply.