Claritas Rx
Healthcare Technology
ProjectManager,CustomerEngineering
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“Project Manager, Customer Engineering at Claritas Rx. Skills: Customer Implementations, Program Management, JIRA, Agile Delivery. Lead end-to-end operational execution of customer implementations. Coordinate data loading, application configurations, tenant setup”
What You'll Achieve.
Generate actionable business insights; Uncovers real-world variables impacting patient access, duration of therapy; Ensure all Customer Engineering related activities are planned and delivered per specification; Keep implementation activities sequenced, unblocked, and on schedule; Ensure delivery commitments are met on time and within scope; Make a real impact on patient healthcare
Industry & Context.
Analytical skills; Spot risks, gaps, and inconsistencies
What They're Looking For.
Must Have
5+ years of project or program management experience, coordinating multiple concurrent customer or product delivery programs end-to-end, Direct experience driving customer implementation activities, Hands-on expertise with JIRA, Experience with Agile delivery, working knowledge of governance artifacts, Excellent written and verbal communication skills, analytical skills, detail-oriented, Ability to work in a fast-paced, dynamic, and team-oriented environment
Nice to Have
PMP, CSM, or equivalent project management certification, Experience in healthcare, life sciences, or biopharma data, Familiarity with HIPAA/SOC/HITRUST requirements, Experience working with cloud-based data platforms, Experience standardizing governance templates and processes
What You'll Do.
Lead end-to-end operational execution of customer implementations
Coordinate data loading
application configurations
Partner with Implementation team for activities
Drive cross-functional coordination across teams
Coordinate project and program plans across multiple accounts
Own JIRA-based tracking for delivery work
Maintain and update shared governance artifacts
Prepare concise reporting and decks
Capture and track actions
Support Delivery Directors in backlog management
Help standardize and improve governance processes
Follow meeting cadence
How You'll Work.
Team & Collaboration
Partner directly with the Implementation team; Work closely with Customer Success, Delivery Directors, and delivery team; Working with engineering leaders, customer-facing teams, and peers; Partners closely with Implementation, Customer Success, Delivery Directors, Engineering, and Product Management; Drive cross-functional coordination across Engineering, Implementation, Customer Success, and customer-side stakeholders; Consolidating inputs from Delivery, Customer Success, and operations; Highly collaborative team
Communication Scope
Excellent written and verbal communication skills; prepare and present concise reporting; Facilitating customer-facing meetings
Process & Methodology
End-to-end operational execution, Program coordination, Structured planning, Execution oversight, Reporting, Project and program plans, Milestones, dependencies, and timelines, Delivery commitments, Backlog management, Resource planning, Governance processes
Full Job Description
### **Who We Are** Claritas Rx is a venture-backed digital health startup that brings clarity to the challenges of specialty biopharmaceutical products in the marketplace. In today’s highly complex specialty networks, our mission is to illuminate the patient experience beyond the clinical trial. Claritas Rx leverages a proprietary technology platform and deep manufacturer expertise to automate and integrate channel, commercial, and clinical data and help biopharmaceutical companies generate actionable business insights. Our work uncovers the real-world variables impacting patient access, duration of therapy, and other metrics key to commercial success, making a real impact on patient healthcare. ### ### **The Position** We are a rapidly growing healthcare technology company seeking a Project Manager to join our Customer Engineering team. Reporting to the Head of Customer Engineering, you will serve as the program coordination lead responsible for the end-to-end operational execution of customer implementations, including data loading, application and tenant configurations, SFTP setup, training environment planning, and related coordination, alongside structured planning, execution oversight, and reporting across customer accounts. You will partner directly with the Implementation team to ensure that all Customer Engineering related activities are planned and delivered per specification, and you will work closely with Customer Success, Delivery Directors, and the extended delivery team. Working with engineering leaders, customer-facing teams, and your peers, you will own the day-to-day mechanics that keep multi-account delivery on track from implementation execution and JIRA hygiene to governance artifacts, executive-ready reporting, and risk management. The role partners very closely with Implementation, Customer Success, Delivery Directors, Engineering, and Product Management. If you are passionate about bringing structure, visibility, and momentum to complex techn
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