RecordPoint
Consulting
ProjectManager(contract)
Neural analysis suggests this role is
optimal for Mid candidates.
“Project Manager (contract) at RecordPoint. Skills: Project management, Client relationship management, Customer success. Develop engagement strategies. Build client relationships”
What You'll Achieve.
Positive customer experience; Customer success; Long-term partnerships; Exceptional service delivery; Exceed expectations; Maximise client value; Achieve customer's strategic objectives; Positive customer experiences; Customer satisfaction; Customer retention; Delivery of continuous value; Focus on results; Proactive approach; On-time delivery; On-budget delivery; Positive customer experience; Production go-live; Enhance business operations; Enhance business outcomes
Industry & Context.
Analytical thinking; Strategic thinking; Identify growth opportunities; Resolve issues; Provide solutions
Pass a police background check
What They're Looking For.
Must Have
minimum of five years' experience in client-facing roles, BSA degree in a business/finance or IT discipline or equivalent work experience, track record of fostering long-term customer relationships and expanding customer accounts, experience in delivering both waterfall and agile project methodologies, Excellent communication (verbal and written) and interpersonal skills, analytical and strategic thinking skills, Proactive and enthusiastic about delivering positive customer outcomes, command of project management methods, business analysis, and work planning, financial skills, especially budget tracking and reporting, Proficient computer skills including project management tools and fluency in Microsoft 365 tools, commitment to mentoring team members and enhancing team performance, Ability to monitor, evaluate, and provide feedback on the outputs and performance of workgroup members, Ability to plan and organize own workload / resources and that of others, Eagerness to engage in continuous improvement of RecordPoint business practices and customer outcomes
Nice to Have
preferably with a background in enterprise software
What You'll Do.
Develop engagement strategies
Build client relationships
Identify expansion opportunities
Manage multiple accounts
Deliver implementation projects
Document implementation projects
Ensure projects on schedule
Prepare change requests
Produce project reporting
Track effort expended
Maintain project forecasts
Conduct review meetings
Monitor account health
Identify risk of churn
Devise pre-emptive strategies
Facilitate issue resolution
Serve as strategic advisor
How You'll Work.
Team & Collaboration
Work closely with Account Managers; Collaborate with implementation team; Mentoring team members; Enhance team performance
Communication Scope
Verbal communication; Written communication; Interpersonal skills; Engage with diverse client stakeholders
Process & Methodology
Waterfall methodologies, Agile methodologies, Project planning, Resource plans, Milestone accountabilities, Communication plans, Timelines, Scope management, Budget management, Change requests, Project reporting, Metrics, Risk analysis, Mitigation plans
Full Job Description
## Description RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We're a disruptor in our industry, set apart from competitors by our cutting edge technology and innovation-first mindset. Our global customer list includes top-tier brands and government agencies like the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, Pacific Gas & Electric (PG&E), and Delaware Life. But there's more to us than the what we do — like the who behind it all. Team RecordPoint is made up of 100+ tech-driven professionals at the top of their respective fields. Together, we foster a supportive, collaborative and transparent environment, collectively working toward the singular goal of continuously doing better. While we've got all the perks you'd expect — think truly flexible work arrangements, generous paid parental leave, 4 weeks annual leave and Employee Share Options — you might find that the greatest benefit of all, is the team you join. Scope: A Project Manager within RecordPoint is pivotal in driving a positive customer experience, customer success and long-term partnerships. This role entails managing the overall relationship with assigned clients, ensuring exceptional service delivery that exceeds expectations. Reporting to our VP of Customer Experience, the Project Manager will be instrumental in both maximising client value from the platform and achieving our customer’s strategic objectives with RecordPoint. ## You will be Responsible for The Project Manager (PM) will work closely with Account Managers to be a primary contact for our customers during the delivery phase, dedicated to overseeing the client engagement lifecycle from initiation to renewal. The
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