Jump
Client Services
ProjectManager,ClientImplementation&Onboarding
Neural analysis suggests this role is
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“Project Manager, Client Implementation & Onboarding at Jump. Skills: client implementations, onboarding, project management, cross-functional execution, product and configuration expertise, stakeholder communication. Lead client implementation projects end-to-end, owning timelines, scope, risks, and stakeholder communication from kickoff through go-live. Build and maintain detailed project plans, status trackers, and documentation across all active accounts”
What You'll Achieve.
clients launch successfully; set up for a smooth handoff post go-live; delivering exceptional client outcomes; clients successfully adopt products that solve real problems; elevate the entire client experience; delivering value at every touchpoint; enhance client communications; automate routine tasks; create more personalized onboarding experiences
Industry & Context.
unblocking issues; escalating where needed; anticipating needs; proactively driving outcomes; complex client challenges
$1,000 reimbursement for work-from-home tech setup
What They're Looking For.
Must Have
4+ years of experience in implementation, project management, or client services, ideally including ownership of enterprise client relationships, Track record of running multiple complex implementations in parallel and delivering on time, Experience as a primary client POC during implementation, with instincts for when to push, when to absorb, and when to escalate, written and verbal communication skills, with the ability to translate between technical and non-technical audiences, Comfort going deep on product configuration and admin tooling, and explaining technical concepts clearly to clients, Detail-oriented with excellent organizational habits and a high bar for documentation accuracy, Comfort with technology and a interest in using AI tools to work more efficiently, Collaborative mindset and a sense of ownership
Nice to Have
SaaS implementations or software integrations experience, especially with enterprise clients, Experience supporting sales cycles, demos, or solutioning conversations, Background in customer success or account management in addition to implementation, Experience with project management tools like Linear or Notion
What You'll Do.
Lead client implementation projects end-to-end
and stakeholder communication from kickoff through go-live
Build and maintain detailed project plans
and documentation across all active accounts
Run client meetings and internal syncs
capture decisions and action items
and drive follow-through
Coordinate cross-functional execution across engineering
unblocking issues and escalating where needed
and timeline shifts early and clearly to clients and internal leadership
Compile status reports for clients and internal stakeholders on a regular cadence
Keep project management tools (Linear
etc. ) accurate and current as the source of truth for your accounts
Serve as the primary point of contact for a subset of clients during implementation
owning the relationship from kickoff through launch
Build trust with client stakeholders by understanding their business
and proactively driving outcomes
Manage client requests and questions directly during implementation
partnering with internal teams when deeper technical or product input is needed
Translate client feedback and feature requests into well-documented requirements for product and engineering
Lead a clean handoff to the account management team post go-live
ensuring all relevant context
and client nuances are documented and transferred
Become a deep expert in Jump's platform configuration and admin tooling
capable of independently scoping and validating client setups
Configure client environments and review configurations done by others to ensure quality and consistency
Serve as an internal resource on what the product can and can't do
and how to get the most out of it for different client use cases
Identify and lead improvements to implementation playbooks
Use AI tools to streamline routine work like meeting summaries
How You'll Work.
Team & Collaboration
drive cross-functional execution; working closely with sales, product, engineering, and account management; Coordinate cross-functional execution across engineering, product, and customer success, unblocking issues and escalating where needed; partnering with internal teams when deeper technical or product input is needed; Translate client feedback and feature requests into well-documented requirements for product and engineering; Lead a clean handoff to the account management team post go-live; Serve as an internal resource on what the product can and can't do, and how to get the most out of it for different client use cases; Collaborative mindset
Communication Scope
stakeholder communication; written and verbal communication skills; ability to translate between technical and non-technical audiences; explaining technical concepts clearly to clients; client communications
Process & Methodology
Implementation & project management, Lead client implementation projects end-to-end, owning timelines, scope, risks, and stakeholder communication from kickoff through go-live, Build and maintain detailed project plans, status trackers, and documentation across all active accounts, Run client meetings and internal syncs, capture decisions and action items, and drive follow-through, Surface risks, blockers, and timeline shifts early and clearly to clients and internal leadership, Compile status reports for clients and internal stakeholders on a regular cadence, Keep project management tools (Linear, Notion, etc. ) accurate and current as the source of truth for your accounts, Track record of running multiple complex implementations in parallel and delivering on time, Experience with project management tools like Linear or Notion
Full Job Description
Description Jump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operations - creating a smoother, more fan-friendly experience. Founded in 2021 by e-commerce innovator Marc Lore, MLB legend Alex Rodriguez, and entrepreneur Jordy Leiser, we’ve raised $60 million from top investors including Alexis Ohanian’s Seven Seven Six and Forerunner Ventures. Our platform powers teams across the NBA, WNBA, and NWSL helping them boost ticket sales and deliver innovative fan experiences. We’re a remote-first team driven by core values - begin and build with trust, play like the underdog, win as a team, and do your thing. If you’re collaborative, adaptable, and eager to shape the future of live sports, Jump is the place for you. The Role: We're looking for an experienced Project Manager to lead client implementations and serve as the primary point of contact for a portfolio of clients through go-live. This person will own end-to-end onboarding for new clients, drive cross-functional execution, and act as a product and configuration expert who can speak credibly to both prospects and clients in flight. This role is a great fit for someone who has run client implementations before, knows how to balance multiple accounts, and is excited to go deep on a complex enterprise product. You'll be part project manager, part implementation lead, and part solutions partner, working closely with sales, product, engineering, and account management to make sure clients launch successfully and are set up for a smooth handoff post go-live. Key Responsibilities: Implementation & project management - Lead client implementation projects end-to-end, owning timelines, scope, risks, and stakeholder communication from kickoff through go-live - Build and maintain detailed project plans, status trackers
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