Manulife
ProjectManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Project Manager at Manulife. Skills: Project delivery, Cross-functional teams, Stakeholder management. Lead end-to-end project delivery (initiation through closure). Manage end-to-end delivery of projects”
What You'll Achieve.
High-quality, timely, and cost-effective delivery of EUS initiatives; Directly impact employee productivity and operational efficiency; Delivery of projects on time, within scope, and within budget
Industry & Context.
Proactively manage risks, issues, dependencies, and change requests
Amenable to work UP Ayala Technohub (Quezon City), Amenable to work on a hybrid set-up (3x a week onsite), Amenable to work in night shift or rotating shift schedule
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience, Demonstrated experience delivering projects end‑to‑end (initiation to closure), experience managing IT and End‑User Support–related projects, Proven ability to lead and coordinate cross‑functional teams (IT, Business, Vendors, Partners), Solid track record of delivering projects on time and within agreed scope, Experience working with global stakeholders across different time zones, written and verbal communication skills with the ability to influence and align diverse stakeholders, Amenable to work UP Ayala Technohub (Quezon City), Amenable to work on a hybrid set-up (3x a week onsite), Amenable to work in night shift or rotating shift schedule
Nice to Have
3-5+ years of experience managing large‑scale, global IT or End‑User Support projects, Experience with workplace technology, service desk operations, endpoint management, or end‑user experience programs, Exposure to enterprise environments with complex, matrixed operating models, Experience working with or supporting Manulife, MBPS, GTEC, or ETS teams, cultural awareness and adaptability when working with global teams, Familiarity with Waterfall, Agile, or Hybrid delivery methodologies, Project management certification (PMP, PRINCE2, or equivalent) is an advantage
What You'll Do.
Lead end-to-end project delivery (initiation through closure)
Manage end-to-end delivery of projects
Develop and maintain detailed project plans
Coordinate and manage cross-functional teams
Ensure delivery of projects on time
Proactively manage risks
Facilitate governance forums
Collaborate with global teams
Ensure alignment with Manulife IT standards
Support cutover planning
How You'll Work.
Team & Collaboration
Coordinate and manage cross-functional teams spanning IT, Business, Vendors, and Partners; Collaborate with global teams across multiple time zones; Work closely with global IT, business stakeholders, vendors, and partners
Communication Scope
Written and verbal communication skills; Ability to influence and align diverse stakeholders; Executive updates
Process & Methodology
End-to-end project delivery, Project plans, Schedules, RAID logs, Status reporting, Risk management, Issue management, Dependency management, Change requests, Governance forums, Stakeholder reviews, Executive updates, Cutover planning, Post-implementation reviews
Full Job Description
We are looking for a **Project Manager** to lead and deliver **End-User Support (EUS)** –focused technology initiatives across Manulife’s global footprint. This role will manage end-to-end delivery of projects related to workplace technology, service desk, endpoint management, user productivity tools, and end-user experience improvements. The Project Manager will work closely with global IT, business stakeholders, vendors, and partners to ensure high-quality, timely, and cost-effective delivery of EUS initiatives that directly impact employee productivity and operational efficiency. **Position Responsibilities:** * Lead end-to-end project delivery (initiation through closure) for End-User Support–related projects, including but not limited to: * End-user technology rollouts and refreshes (e.g., devices, peripherals) * Service desk and IT support process improvements * Workplace tools and collaboration platforms * End-user experience and support enhancements * Develop and maintain detailed project plans, schedules, RAID logs, and status reporting * Coordinate and manage cross-functional teams spanning IT, Business, Vendors, and Partners * Ensure delivery of projects on time, within scope, and within budget * Proactively manage risks, issues, dependencies, and change requests * Facilitate governance forums, stakeholder reviews, and executive updates * Collaborate with global teams across multiple time zones, adjusting communication and execution approaches as needed * Ensure alignment with Manulife IT standards, controls, and delivery frameworks * Support cutover planning, end-user readiness, communications, and post-implementation reviews **Required Qualifications:** * Bachelor’s degree or equivalent experience * Demonstrated experience delivering projects end‑to‑end (initiation to closure) * Strong experience managing IT and End‑User Support–related projects * Proven ability to lead and coordinate cross‑functional teams (IT, Business, Vendors, Partners) * Solid trac
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