ProjectManager

We are looking for a **Project Manager** to lead and deliver **End-User Support (EUS)** –focused technology initiatives across Manulife’s global footprint. This role will manage end-to-end delivery of projects related to workplace technology, service desk, endpoint management, user productivity tools, and end-user experience improvements. The Project Manager will work closely with global IT, business stakeholders, vendors, and partners to ensure high-quality, timely, and cost-effective delivery of EUS initiatives that directly impact employee productivity and operational efficiency. **Position Responsibilities:** * Lead end-to-end project delivery (initiation through closure) for End-User Support–related projects, including but not limited to: * End-user technology rollouts and refreshes (e.g., devices, peripherals) * Service desk and IT support process improvements * Workplace tools and collaboration platforms * End-user experience and support enhancements * Develop and maintain detailed project plans, schedules, RAID logs, and status reporting * Coordinate and manage cross-functional teams spanning IT, Business, Vendors, and Partners * Ensure delivery of projects on time, within scope, and within budget * Proactively manage risks, issues, dependencies, and change requests * Facilitate governance forums, stakeholder reviews, and executive updates * Collaborate with global teams across multiple time zones, adjusting communication and execution approaches as needed * Ensure alignment with Manulife IT standards, controls, and delivery frameworks * Support cutover planning, end-user readiness, communications, and post-implementation reviews **Required Qualifications:** * Bachelor’s degree or equivalent experience * Demonstrated experience delivering projects end‑to‑end (initiation to closure) * Strong experience managing IT and End‑User Support–related projects * Proven ability to lead and coordinate cross‑functional teams (IT, Business, Vendors, Partners) * Solid trac