Lucidya
Information Technology and Services
ProjectManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Project Manager at Lucidya. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, project management, programme management, governance, risk management. Own delivery from pre-RFP to go-live. Run governance like it matters”
What You'll Achieve.
projects that land on time, within budget, and without surprises; measurable improvements in customer satisfaction, retention, and lifetime value
Industry & Context.
think in terms of risk before others see it; flag early, escalate when you should, and never let a problem fester because it was uncomfortable to raise
What They're Looking For.
Must Have
5+ years in project or programme management, Managed complex, multi-workstream projects, Real financial acumen - cost modelling, budget tracking, and ROI analysis, Can influence without authority, PMP, PRINCE2, or equivalent certification
Nice to Have
preferably in SaaS or enterprise technology, You apply methodology pragmatically - the framework serves the project, not the other way around.
What You'll Do.
Own delivery from pre-RFP to go-live
Run governance like it matters
Keep every part of the business aligned
Manage third-party and vendor risk
Bring the same rigour to internal programmes
How You'll Work.
Team & Collaboration
work across Commercial, Product, Engineering, Finance, and Legal; Serve as the central coordination point across Commercial, Product, Engineering, HR, Finance, Legal, and Delivery; Facilitate procurement and vendor coordination; Coordinate with Legal, Compliance, and Data Privacy
Communication Scope
clear, structured, and calibrated to the audience; Maintain consistent communication with internal and external stakeholders through dashboards, executive summaries, and progress reports that people actually read.
Process & Methodology
project or programme management, complex, multi-workstream projects, good governance, project governance frameworks, stage gates, approval processes, post-implementation reviews, project initiation, steering, and review meetings, PM framework, standardised PM tools, templates, and procedures
Full Job Description
### About Lucidya Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth. Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalised experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value. ### Why This Role Matters At Lucidya, closing a deal is the beginning of the work - not the end of it. Enterprise clients come with complex requirements, multiple stakeholders, and zero tolerance for delivery that doesn't match what was promised. This role sits at the centre of that delivery. You will be the operational backbone that keeps projects on track, stakeholders aligned, and risks visible before they become problems. You will work across Commercial, Product, Engineering, Finance, and Legal - not as a coordinator, but as the person who holds the whole picture and makes sure every part of the business is moving in the same direction. If you are the kind of person who gets uncomfortable when things are vague, who builds structure because it actually helps, and who takes personal ownership of whether a project lands well - this role is for you. ### What You Will Do **Own delivery from pre-RFP to go-live.** * Lead pre-RFP alignment sessions to validate scope, timeline, resource availability, and budget assumptions before any commitment is made. * Establish and enforce a handover framework from RFP to delivery - with clear ownership and traceability at every stage of the project lifecycle. * Ensure every project proposal goes through cross-functional validation (Commercial, Product, Engineering, HR, Legal, Finance) before it goes out the door. * Review vendor and subcontracto
Applying for this Project Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Lucidya?
Real rants from real employees. Read before you apply.