Expereo
Technology
ProjectManager
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optimal for Manager candidates.
“Project Manager at Expereo. Skills: Project management, Customer relationship management, Service delivery. Onboard new customers. Organize internal and external project kick-off”
What You'll Achieve.
Deliver project within budget; Deliver project within agreed timelines; Deliver what has been promised
Industry & Context.
Resolve complex project issues; Resolve project blockages; Identify and resolve issues
Minimum traveling to customer site
What They're Looking For.
Must Have
5-7 years of working experience, Proven commercial acumen, Proven leadership skills, Proven experience leading cross departmental initiatives, 5 years of experience in Telecoms, Project management certification, Minimum traveling to customer site is required, Solid administrative skills
Nice to Have
Additional language skills can be required per region
What You'll Do.
Onboard new customers
Organize internal and external project kick-off
Create and agree a project plan
Include timeline and budget
Be the main focal point to customer stakeholders
Lead customer project related meetings
Report and present on project progress
Report and present on project deliverables
Manage internal service levels
Track timely delivery of project
Track project revenue
Track project changes
Track project cancellations
Ensure obstacles to delivery are removed
Engage SRM/SalesOps to find alternative services
Manage the internal project team
Manage delivery processes across departments
Develop good working relation with line-managers
Enable team members to identify issues
Enable team members to resolve issues
Understand contractual obligations
Ensure delivery of services
Manage escalations from customers
Manage escalations towards internal teams
Ensure up to date project administration
Ensure accurate project administration
How You'll Work.
Team & Collaboration
Cross departmental initiatives; Internal project team; Wider Expereo project team
Communication Scope
Multi-level communication; Complex presentation; Complex reports
Process & Methodology
Project planning, Budget management, Timeline management, Scope management, Risk management, Stakeholder management
Full Job Description
We are the Intelligent Internet Platform. We connect People, Places, and Things anywhere, managing Internet Performance better than anyone else while providing One Global Experience, delivering Visibility, Control, and Security through expereoOne. Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD‑WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business’ productivity with flexible and optimal Internet performance. As a trusted partner of Fortune 500 enterprises, our continued success depends on the talented individuals who make Expereo a dynamic, effective, multicultural, and equitable environment. **About the role:** The Project Manager is responsible for 6-8 customer projects, they will be end-to-end responsible for the project ensuring that the project is delivered within budget and agreed timelines. The Project Manager will oversee the provisioning process with a prime focus on the delivery/operational side to interface with the customer. The projects handled are of strategic value for Expereo, typically they represent > 100,000 euro MRR and/or >300 sites. Within this role, the main task will be to be the single point of contact with the customer, there will be day-to-day contact with the customer responsible project manager and team. The focus will be to manage the customer expectations and the Project Manager will take the lead with the wider Expereo project team members to deliver what has been promised both in the (pre) sales as in the provisioning phase. This will include taking a leadership role in cross departmental initiatives to deliver the project and overcoming project obstacles. The Project Manager will also be involved in the initial project requirement reviews and the process to onboard new customers. **Responsibilities:** Here is how your day-today responsibilities of the role will look like, but are not limited to
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