JLL
Real Estate
ProjectManagementPrincipalESM
“Project Management Principal - ESM at JLL. Skills: ServiceNow, ITAM/HAM/SAM, CMDB, Program Management. Lead ServiceNow ITAM/HAM/SAM, CMDB programs. Establish integrated delivery plans”
Industry & Context.
Disciplined risk management; Proactive risk management; Reconciliation behavior; Integration dependencies; Scope discipline; Sequencing; Tradeoffs; Impacts
Must be authorized to work in the United States without sponsorship, Primary alignment to US Central Time, Supporting global time zones
What They're Looking For.
Must Have
7+ years of technical program or project management experience in large-scale IT environments, Demonstrated leadership of ServiceNow HAM / SAM / ITAM / CMDB programs, including audit-driven and full lifecycle implementations, or heavily integrated data platforms, understanding of integrations, discovery, reconciliation concepts, and audit driven delivery, Proven experience delivering highly complex solutions with OOTB core functionality even when focused modules exist, designing governance and controls on the ServiceNow core platform, Proven ability to operate effectively in environments with evolving functional ownership and platform maturity, Advanced executive communication, including delivery risk escalation and scope trade-off and de-scoping decisions, Experience managing global, cross-functional teams across multiple time zones
Nice to Have
background in discovery, Service Graph Connectors and Spokes, custom integrations, and CMDB data quality management, Experience delivering audit sensitive or compliance driven programs, Exposure to ServiceNow ITAM, CMDB, ITOM, or Security integrations, Understanding of infrastructure and application mapping/discovery tools, Experience in regulated or audit-heavy enterprise environments, PMP, CSM, or equivalent certification
What You'll Do.
Lead ServiceNow ITAM/HAM/SAM
Establish integrated delivery plans
Own delivery velocity
dependency management
Enforce scope discipline
Drive executive decision making
Drive structured stakeholder engagement
Partner with Enterprise Process Owners
Act as stabilizing delivery layer
Support EPO maturity evolution
Manage executive alignment
Coordinate delivery across ServiceNow modules
Ensure alignment with platform strategy
Maintain program documentation standards
Provide executive status reporting
How You'll Work.
Team & Collaboration
Oversee work of multiple project managers; Operate effectively with Enterprise Process Owners; Partner closely with Enterprise Process Owners; Act as a stabilizing delivery layer between EPOs, architects, developers, and vendors; Manage executive alignment across global stakeholders; Coordinate delivery across ServiceNow modules; Manage global, cross-functional teams
Communication Scope
Advanced executive communication; Clear articulation of tradeoffs; Clear operating models; Concise, executive ready status reporting; Clear escalation; Clarity
Process & Methodology
Technical program management, Project management, Delivery plans, Delivery velocity, Dependency management, Milestone tracking, Risk management, Scope discipline, Sequencing, Executive decision making, Stakeholder engagement, Delivery plans, Operating models, Executive alignment, Program documentation, Status reporting, Audit artifacts
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