Ridgeline
FinTech
ProjectLead,CustomerExperience
“Project Lead, Customer Experience at Ridgeline. Skills: Enterprise software implementation, Customer experience, Cloud platform, Investment management. Lead enterprise software implementations. Define project scope”
What You'll Achieve.
Achieve critical milestones; Ensure successful delivery outcomes; Keep implementations on track; Deliver exceptional implementation experiences
Industry & Context.
Problem solving
Domestic travel 25–50%
What They're Looking For.
Must Have
Bachelor's degree in Finance, Business, Computer Science, or IT, 7+ years leading investment management software implementations, Understanding of investment management workflows, Proven experience managing enterprise software projects, Work authorized in the United States without sponsorship
Nice to Have
Familiarity with Agile methodologies, Familiarity with SaaS development lifecycles, Experience with collaboration tools, Basic understanding of APIs, Basic understanding of AWS, Basic understanding of serverless technologies, Project management certifications, Experience with Google Workspace, Experience with Microsoft Office tools
What You'll Do.
Lead enterprise software implementations
Define project schedules
Define project deliverables
Define success criteria
Coordinate cross-functional teams
Assign responsibilities
Communicate with stakeholders
Manage project budgets
Track financial performance
Monitor quality standards
Identify delivery risks
Mitigate delivery risks
Facilitate retrospectives
Analyze project outcomes
Foster collaborative relationships
Support delivery frameworks evolution
Support operational processes evolution
Leverage AI-powered tools
How You'll Work.
Team & Collaboration
Internal teams; Customer stakeholders; Cross-functional teams; Customer teams; Executive stakeholders
Communication Scope
Stakeholder communication; Status updates; Risk escalation; Written communication; Verbal communication
Process & Methodology
Agile methodologies, SaaS development lifecycles, Project management certifications
Applying for this Project Lead, Customer Experience role?
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