ProjectCoordinator

Serve APAC proserve customers Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Markmonitor and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands. We have an awesome opportunity for you to start a career in technology and design! We are looking for a passionate, tech-savvy, problem-solving, and customer service-focused individual to join our Professional Services Call Center Specialist team. We will train you to become a website guru who will consult with and assist customers through utilizing your creativity and customer service skills. As a Professional Services specialist, your success within the role allows you to help small businesses achieve their goals. **** **What you’ll do & how you’ll make your mark:** * Positively impact small businesses' ability to grow & thrive * Communicate with customers via inbound and outbound call center (15-20 calls/day) focused on a high level of customer satisfaction * Support clients using your knowledge, design experience, and other creative assets * Take the time to understand our customers’ goals and challenges, consult options and make recommendations to enhance their design/marketing strategy * Ability to thoroughly listen, understand and assist each customer to resolve their needs * Identify and troubleshoot technical issues to best support our customer’s online presence * Openly accepts and incorporates qualitative feedback * Participates in cross-functional team meetings to improve processes **Who