Jll
ProjectControlsLead
Neural analysis suggests this role is
optimal for Lead candidates.
“Project Controls Lead at Jll. Skills: Process governance, Quality assurance, Continuous improvement, Change management. Establish and maintain operational excellence. Serve as cornerstone of quality assurance”
What You'll Achieve.
Elevate service delivery quality
Industry & Context.
Analytical skills
Authorized to work in USA, No visa sponsorship
What They're Looking For.
Must Have
5+ years project controls, program management, or process improvement, Advanced expertise in process design, documentation, and optimization, Proven ability to develop governance frameworks and quality management systems, Analytical skills with proficiency in creating dashboards, operational reports, and performance analytics, Demonstrated ability to lead organizational change initiatives, Professional certification in Project Management (PMP), Process Improvement (Lean Six Sigma), or Change Management (Prosci), Exceptional attention to detail in quality control, compliance monitoring
Nice to Have
Experience in professional services, real estate, or corporate facilities management, Background in quality assurance methodologies such as ISO standards, Familiarity with project management tools, Familiarity with quality management systems, Experience facilitating cross-functional workshops and meetings, Ability to influence without direct authority, Track record of managing resistance to change, Experience working with executive leadership, Preparing strategic presentations for business reviews
What You'll Do.
Establish and maintain operational excellence
Serve as cornerstone of quality assurance
Serve as cornerstone of process governance
Serve as cornerstone of continuous improvement
Translate complex operational requirements into actionable frameworks
Build organizational capability through training and development
Design governance systems
Analyze operational data
Lead change initiatives
Develop and maintain governance frameworks
Develop and maintain playbooks
Develop and maintain standard operating procedures
Generate monthly operational reports
Generate performance analytics
Prepare Quarterly Business Review (QBR) content
Establish quality standards
Establish measurement methodologies
Establish control checkpoints
Lead process design workshops
Lead continuous improvement initiatives
Lead optimization efforts
Design and deliver training programs
Design and deliver onboarding materials
Design and deliver certification frameworks
Manage change adoption
Communicate process updates
Monitor adherence to governance frameworks
Track key performance indicators
Facilitate feedback loops
How You'll Work.
Team & Collaboration
Cross-functional teams; Delivery teams and management
Communication Scope
Written communication; Verbal communication; Executive presentations
Process & Methodology
Project management, Program management
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **What this job involves** The Project Controls Lead establishes and maintains operational excellence across the PMO organization by serving as the cornerstone of quality assurance, process governance, and continuous improvement. This strategic role combines deep expertise in process design with strong analytical capabilities and change management skills to drive consistency, compliance, and performance across all service delivery teams. You'll translate complex operational requirements into clear, actionable frameworks while building organizational capability through comprehensive training and development programs. This position requires a detail-oriented professional who can design governance systems, analyze operational data, and lead change initiatives that elevate service delivery quality. **Your day-to-day tasks will include:** • Developing and maintaining governance frameworks, playbooks, and standard operating procedures that guide all service delivery teams • Generating monthly operational reports, performance analytics, and preparing Quarterly Business Review (QBR) content with process and quality metrics • Establishing quality standards, measurement methodologies, and control checkpoints to ensure project compliance and excellence • Leading process design workshops, continuous improvement initiatives, and optimization efforts across the organization • Designing and delivering comprehensive training
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