Reed in Partnership
Public Services
ProgrammeSupportAdviser
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Programme Support Adviser at Reed in Partnership. Deliver consistently high levels of customer service. Book participants on to relevant Reed Wellbeing preventative health services”
What You'll Achieve.
all data recorded, is captured in accordance with the service’s obligations; specific KPI’s; quality standards
Industry & Context.
What They're Looking For.
Must Have
Experience of working effectively within an office based customer service or sales environment, Demonstrable experience of delivering high quality customer service, Experience of working in a fast paced, target orientated environment, Experience of using database systems to input data accurately, verbal communication skills, good influencing skills, Ability to follow processes, Attentive to detail, ensuring all relevant data is captured accurately, A minimum of 5 GCSE’s (grade A-C, including Maths) or equivalent, GCSE English Language at a minimum of a Grade (or equivalent Level 2 qualification) OR achievement of a Level 2 in Literacy Assessment at interview stage
Nice to Have
Experience of working in a call centre environment, Fluency in community languages
What You'll Do.
Deliver consistently high levels of customer service
Book participants on to relevant Reed Wellbeing preventative health services
Rearranging participant attendance
Actively seeking re-engagement should participants fail to attend
Ensuring information provided on all calls is accurate
Relevant systems are promptly responded to
Rectify any inaccuracies that have been inputted on the CRM system
Utilise a variety of triage assessment tools
Ensuring that all administration is captured
How You'll Work.
Communication Scope
verbal communication skills; good influencing skills
Full Job Description
Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better. **Pay Range** £26,300 (Pro Rata) Part time role, working 20 hours over 5 days a week in the Reed in Partnership office. **Job Description** **Would you like to be part of the journey helping to improve individual’s health and wellbeing?** **Consider the role of a Programme Support Adviser at Reed Wellbeing!** **Internal applications for this role close on****29/05/2026** **Please note that this role is a Part Time Position** Reed Wellbeing provide high impact lifestyle and wellbeing programmes that help people improve their health. We deliver our services in the heart of communities, working with local public, private and voluntary partners to achieve our goals. We address individual needs and maximise outcomes through fun and interactive interventions that are evidence based and outcome driven. **What is the role about? ** The Programme Support Adviser is responsible for providing a first-class personalised service to our participants across a variety of Reed Wellbeing programmes. The Programme Support Adviser will work within our Programme Support team, a team which acts as the first point of contact for participants referred to our preventative health services. The Programme Support Adviser will play a pivotal role in assessing the eligibility and suitability of participant referrals to our services and triaging them accordingly. Once a participant’s eligibility and suitability is assessed, this role’s primary responsibility it to ensure that participants are sign posted to the relevant Reed Wellbeing services and their attendance is secured and recorded centrally. The Programme Support Adviser will ensure that all administration, in
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