Amazon Advertising LLC
Sales, Advertising, Account Management
ProgrammaticSolutionsConsultant,PSC-US
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Programmatic Solutions Consultant, PSC - US at Amazon Advertising LLC. Skills: Programmatic advertising, Client relationship management, DSP expertise. Manage end-to-end customer experience. Develop customer expertise”
What You'll Achieve.
Meet business objectives; Exceed business objectives
Industry & Context.
Root cause analysis; Troubleshooting; Data analysis
What They're Looking For.
Must Have
4+ years digital advertising, 4+ years client facing roles, Analyze data and best practices, Experience with annual brand planning, Experience with media planning, Optimize products and services, Present to B2B customers, Facilitate onboarding and training, Present plans to customer leadership, Bachelor's degree marketing, Bachelor's degree communications, Equivalent work experience, Technical experience programmatic advertising, Operational experience programmatic advertising, Experience with DSP, Experience with RTB, Experience with bid shading, Experience with machine learning optimization, Experience with ad verification, Experience with ad tracking, Experience with ad attribution, Experience with bidding engines, Experience with second-price auctions, Experience with first-price auctions, Experience with pixel managers, Experience with tag managers, Experience with cookies, Experience with viewability
Nice to Have
Experience e-commerce, Experience online advertising, Experience omni-channel marketing, Experience search engine marketing, Experience search engine optimization
What You'll Do.
Manage end-to-end customer experience
Develop customer expertise
Drive customer success
Own relationship with trading desk managers
Engage multiple customer levels
Understand business objectives
Provide onboarding services
Provide trade desk support plans
Provide feature training
Provide continuous product usage consultation
Analyze and interpret data
Identify improvement areas
Formulate enablement recommendations
Formulate adoption recommendations
Drive product evolution
Assist customers with beta participation
Capture customer feedback
Collaborate with Amazon teams
Define processes for consultant team
Improve processes for consultant team
Deliver trainings on new features
Assist customer with beta feature
Consult in business strategy
Consult in planning discussions
Provide oversight in execution
Develop campaign optimization recommendations
Monitor campaign impact
Inform customers of best course
Advocate for customer
Provide troubleshooting support
Simplify customer feedback
Propagate customer feedback
Inform product design
Inform services design
Operate as trusted advisors
Ensure customers develop proficiency
Drive adoption of Amazon technologies
Understand offering details
Speak to offerings with customers
How You'll Work.
Team & Collaboration
Work with programmatic traders; Work with internal sales teams; Work with product teams; Work with support teams; Collaborate with Product Management; Collaborate with Engineering; Collaborate with Analytics; Collaborate with Specialists
Communication Scope
Presentations; Facilitating training; Customer communication
Full Job Description
Amazon Ads is looking for a Programmatic Solutions Consultant to support customers using our demand-side platform, Amazon DSP. As a Programmatic Solutions Consultant (PSC), you will manage the end-to-end experience of our enterprise customer, known as programmatic trading desks. You will drive success by developing customer expertise in our programmatic advertising DSP. The Programmatic Solutions Consultant has experience in advertising technology and the programmatic advertising domain, and is leveraging this expertise to help our customers meet and exceed their business objectives. In this customer-facing role, you will work closely with programmatic traders at agencies/advertisers, as well as Amazon Ads internal sales, product, and support teams to address customer needs. Key job responsibilities * Owning the relationship with programmatic trading desk managers, engaging with multiple customer organizational levels to understand business objectives * Providing services such as onboarding, trade desk support plans, feature training, continuous product usage consultation, and industry best practices * Analyzing and interpreting data to identify improvement areas, root causes, and formulate enablement and adoption recommendations * Driving the evolution of Amazon DSP by assisting customers with product beta participation, capturing customer feedback, and collaborating closely with cross-functional Amazon teams (Product Management, Engineering, Analytics, and Specialists) * Defining and improving processes and tools for the Programmatic Solutions Consultant team to better serve customers A day in the life A typical PSC engagement with our customers could include onboarding new traders, delivering trainings on new product features, assisting a customer with a beta feature, consulting in business strategy and planning discussions, providing oversight in execution of campaign strategy, developing campaign optimization recommendations and monitoring their impact, conduct
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