Amazon.com Services LLC
Advertising Technology
ProgrammaticSolutionsConsultant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Programmatic Solutions Consultant at Amazon.com Services LLC. Skills: Programmatic advertising, Customer relationship management, DSP expertise. Manage end-to-end customer experience. Drive customer success”
What You'll Achieve.
Meet business objectives; Exceed business objectives; Develop proficient users; Drive adoption of technologies
Industry & Context.
Data analysis; Root cause analysis; Troubleshooting; Issue resolution
What They're Looking For.
Must Have
4+ years digital advertising experience, 4+ years client facing roles, Experience analyzing data, Experience with best practices, Experience with brand planning, Experience with media planning, Experience in programmatic advertising, Consultative role experience, Hands-on customer service experience, Experience owning relationships, Experience with programmatic decision makers, Ability to present to customers, Ability to communicate with customers, Facilitate onboarding, Facilitate training, Present plans to customer leadership, Fluency in English
Nice to Have
Experience in e-commerce, Experience in online advertising, Experience in omni-channel marketing, Experience in search engine marketing, Experience in search engine optimization, Experience in digital analytics, Experience with DMP, Experience with CDP, Proficient oral communication skills, Proficient written communication skills, Ability to establish credibility, Organizational skills, Prioritizing skills, Scheduling skills, Time management skills, Meeting deadlines skills
What You'll Do.
Manage end-to-end customer experience
Drive customer success
Develop customer expertise
Work with programmatic traders
Work with internal sales teams
Work with product teams
Work with support teams
Address customer needs
Own relationships with trading desk managers
Engage with customer organizations
Understand business objectives
Provide onboarding services
Provide trade desk support plans
Provide feature training
Provide continuous product usage consultation
Provide industry best practices
Identify improvement areas
Formulate enablement recommendations
Formulate adoption recommendations
Drive product evolution
Assist customers with beta participation
Capture customer feedback
Collaborate with Amazon teams
Deliver trainings on new features
Assist customer with beta feature
Consult in business strategy discussions
Consult in planning discussions
Provide oversight in campaign strategy execution
Develop campaign optimization recommendations
Monitor campaign optimization impact
Conduct deep dives for issues
Inform customers of best course
Advocate for customer internally
Provide troubleshooting support
Provide triage support
Simplify customer feedback
Propagate customer feedback
Inform product design
Inform services design
Operate as trusted advisors
Ensure customers become proficient users
Drive adoption of Amazon technologies
How You'll Work.
Team & Collaboration
Internal sales teams; Product teams; Support teams; Programmatic traders; Cross-functional Amazon teams; Product Management; Engineering; Analytics; Specialists
Communication Scope
Presentations; Customer communication; Business communication
Full Job Description
Amazon Ads is looking for a Programmatic Solutions Consultant to support customers using our demand-side platform, Amazon DSP. As a Programmatic Solutions Consultant (PSC), you will manage the end-to-end experience of our enterprise customer, known as programmatic trading desks. You will drive success by developing customer expertise in our programmatic advertising DSP. The Programmatic Solutions Consultant has experience in advertising technology and the programmatic advertising domain, and is leveraging this expertise to help our customers meet and exceed their business objectives. In this customer-facing role, you will work closely with programmatic traders at agencies/advertisers, as well as Amazon Ads internal sales, product, and support teams to address customer needs. Key job responsibilities * Owning the relationship with programmatic trading desk managers, engaging with multiple customer organizational levels to understand business objectives * Providing services such as onboarding, trade desk support plans, feature training, continuous product usage consultation, and industry best practices * Analyzing and interpreting data to identify improvement areas, root causes, and formulate enablement and adoption recommendations * Driving the evolution of Amazon DSP by assisting customers with product beta participation, capturing customer feedback, and collaborating closely with cross-functional Amazon teams (Product Management, Engineering, Analytics, and Specialists) * Defining and improving processes and tools for the Programmatic Solutions Consultant team to better serve customers A day in the life A typical PSC engagement with our customers could include onboarding new traders, delivering trainings on new product features, assisting a customer with a beta feature, consulting in business strategy and planning discussions, providing oversight in execution of campaign strategy, developing campaign optimization recommendations and monitoring their impact, conduct
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