Amazon Support Services Costa Rica SRL
Sales, Advertising, Account Management
ProgrammaticAdvertisingSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Programmatic Advertising Specialist at Amazon Support Services Costa Rica SRL. Skills: Programmatic advertising, DSP experience, Client support. Respond to live chat or email support questions. Help advertisers troubleshoot complex issues”
Industry & Context.
Troubleshoot complex issues; Data analysis; Root cause analysis; Optimization analysis
What They're Looking For.
Must Have
Bachelor's degree in marketing, communications, advertising, or equivalent experience, Experience providing client services, customer support, or working with external stakeholders, Minimum 1 year of hands-on experience managing campaigns in programmatic advertising platforms, 2+ years of experience in digital marketing with focus on campaign management and optimization, Experience with analytics, attribution, and reporting tools, Excellent verbal and written communication skills in English
Nice to Have
Minimum 1 year of hands-on experience with Amazon DSP, Advanced certifications (Google Analytics 4, Adobe Analytics, or similar)
What You'll Do.
Respond to live chat or email support questions
Help advertisers troubleshoot complex issues
Conduct optimization analysis
Provide performance reporting
Provide strategic recommendations
Provide onboarding support
Consult on product usage
Consult on industry best practices
Analyze and interpret data with advertisers
Identify campaign improvement areas
Identify optimization opportunities
Collaborate with campaign planners
Collaborate with creative teams
Collaborate with analysts
Monitor industry trends
Provide strategic input on best practices
Provide strategic input on emerging opportunities
Provide explicit client/customer support
Troubleshoot complex DSP configurations
Troubleshoot campaign optimization challenges
Assist customers with beta participation questions
Capture customer feedback
Collaborate with program partners
Highlight product gaps
Highlight product opportunities
Escalate technical troubleshooting issues
Surface widespread issues to leadership
Identify opportunities to update support documentation
Escalate documentation needs to content specialist
How You'll Work.
Team & Collaboration
Campaign planners; Creative teams; Analysts; Program partners
Communication Scope
Technical concepts; Optimization strategies
Full Job Description
The Support Products & Services (SP&S) team is looking for a solutions-oriented and customer obsessed Programmatic Advertising Specialist to help advertisers troubleshoot and optimize self-service display, video, and audio campaigns within the Amazon Demand Side Platform (ADSP). In this role, you will be responsible for providing technical support and strategic consultation to advertisers across campaign setup, creative moderation, performance optimization, delivery, reporting, ad tags and trackers, and general campaign or account-level questions. A successful Programmatic Advertising Specialist will have proven expertise in programmatic advertising platforms and a strong track record of successfully supporting global clients through technical troubleshooting and optimization consultation. They demonstrate advanced communication skills and can effectively articulate complex technical concepts and optimization strategies to advertisers and agencies. They will leverage their hands-on DSP experience and analytical capabilities to help advertisers achieve campaign objectives, diving deep into performance data to identify improvement opportunities and provide strategic recommendations. Key job responsibilities • Responding promptly and accurately to live chat or email support questions, helping advertisers troubleshoot complex issues related to campaign setup, creative moderation, performance optimization, delivery, reporting, ad tags and trackers, or any general questions related to their campaign or account • Conducting optimization analysis, performance reporting, and providing strategic recommendations based on campaign data and industry best practices • Providing onboarding support, explanations of new features, consultation for product usage, and industry best practices to advertisers who reach out through contact us • Analyzing and interpreting data with advertisers using analytics and attribution tools to identify campaign improvement areas, root causes, and opti
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