AssistRx
Healthcare
ProgramTrainingManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Program Training Manager at AssistRx. Skills: Program Training Management, Training Design and Development, Training Delivery, Performance Metrics and KPIs, Stakeholder Management, Client Training. Overseeing and managing training at Orlando or OPK site locations. Planning and coordination of program trainings and their activities”
What You'll Achieve.
Maintain operational excellence and compliance; Achieve performance metrics; Improve productivity and efficiencies within Patient Solutions; Enhance program offerings; Drive continuous improvement
Industry & Context.
Problem solving skills; Superior analytical and problem-solving abilities
Requirement is to be local to an AssistRx facility.
What They're Looking For.
Must Have
High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience., Previous work experience in Specialty Pharmacy or Customer Service., 5 years of progressive health care business experience (SPP, hospitals, or insurance)., Minimum 2 years of experience in a lead or senior training role within healthcare, pharmacy, or similar regulated environment., Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications, and keyboard skills., Demonstrated written and verbal communication skills., Interpersonal skills to facilitate work with a wide range of individuals and groups from culturally diverse publics., Problem solving skills., Excellent communication and interpersonal skills to maintain relationships., Exceptional organizational and multi-tasking skills., Superior analytical and problem-solving abilities., Experience in supervising learning programs and team members., Ability to apply sound learning principles, learning technology and program management skills together in the design, development, and maintenance of learning programs., Project/program administration and coordination, including classroom facilitation experience., Instructional design familiarity with adult learning principles., Influencing and relationship builds a network of experts and resources to support programs., Ability to communicate effectively with technical and non-technical team members., Excellent presentation skills., Proven ability to manage multiple training programs simultaneously with competing priorities., Experience working with learning management systems (LMS) and eLearning platforms.
Nice to Have
Bachelor’s degree in healthcare administration, education, business, or related field preferred., Knowledge of compliance, regulatory standards, or accreditation processes in healthcare training is a plus.
What You'll Do.
Overseeing and managing training at Orlando or OPK site locations
Planning and coordination of program trainings and their activities
Monitoring implementation of program features
Keeping program training on schedule
Coordinating training communications
Scheduling training-related meetings and events
Creating and maintaining program training presentations
Continuous monitoring of existing processes and analyzing their effectiveness
Reviewing service trends and collaborating on priorities and next steps
Utilizing historical program and operational data to identify opportunities
Reviewing the creation of staffing model recommendations
Ensuring consistency of processes
optimization of workforce and achievement of performance metrics
Assisting with the development of policies and procedures
Leading the design and implementation of strategic training initiatives
Evaluating training outcomes
Coaching and mentoring junior training staff
Collaborating with leadership and client stakeholders
Acting as lead training representative in cross-functional projects and initiatives
Developing advanced instructional materials
Leading high-stakes client-facing training presentations
Serving as a point of escalation for complex training challenges and initiatives
How You'll Work.
Team & Collaboration
Engaging with team members, program supervisors and managers, and cross-functional departments; Collaborating with leadership and client stakeholders; Acting as lead training representative in cross-functional projects and initiatives; Cross-Functional Collaboration
Communication Scope
Demonstrated written and verbal communication skills; Excellent communication and interpersonal skills; Ability to communicate effectively with technical and non-technical team members; Excellent presentation skills
Process & Methodology
Project/program administration and coordination, Managing multiple training programs simultaneously with competing priorities, Strategic training initiatives
Full Job Description
**About Us:** AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care. A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference.... **SUMMARY: **The Program Training Manager is responsible for engaging with team members, program supervisors and managers, and cross-functional departments to support and lead training activities. This role ensures effective onboarding and continuous education for all agents to maintain operational excellence and compliance. The Lead Program Trainer also plays a strategic role in designing, evaluating, and enhancing training frameworks, overseeing high-impact initiatives, and serving as a subject matter expert for both internal stakeholders and clients. **DUTIES AND RESPONSIBILITIES:** * Responsible for overseeing and managing the training at both Orlando or OPK site locations, requirement is to be local to an AssistRx facility. * Responsible for planning and coordination of program trainings and their activities. Delegate as necessary. * Monitor implementation of program features, services, policies, and practices with senior management and client. * Work to keep program training on schedule. * Coordinate training communications with team and senior management and client. * Schedule training-related meetings and events. * Create and maintain program training presentations. * Continuous monitoring of existing processes and analyzing their effectiveness. * Review service trends and collaborate on priorities and next steps to improve productivity and efficiencies within Patient Solutions. * Utilizes historical program and operational data to identify opportunities, trends/patterns, and behaviors to present recommendations on pro
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